One year since its formation, Netstar’s advanced Global Fleet Bureau is more than an operational facility for international fleet management, it has become a big-data nerve centre that is making the world’s roads safer and delivering unprecedented value to Netstar’s clients.
The bureau is a 24/7 facility that integrates highly trained staff, terabytes of streaming video data, telematics data, and advanced algorithms to derive business intelligence and manage risks and incidents for clients operating in South Africa, SADC countries, Australia, and Malaysia.
The Global Fleet Bureau represents the largest and most technologically advanced vehicle telematics centre on the African continent. Beyond traditional managed services such as asset tracking and driver behaviour management, the bureau offers live monitoring through known hotspots, real-time fleet manager notifications, and live video monitoring via onboard cameras.
Over the first year of its operation, the bureau has achieved a 23,6% decrease in average incident response time on monitored fleets and a 60% reduction in high-risk actionable alerts, quarter on quarter, due to active monitoring. More than 860 000 telematics alarms and 20 000 000 driver-risk alarms detected by AI cameras resulted in
123 350 potential incidents being averted.
The bureau’s HawkEye service enables real-time detection and communication between drivers and the control room. Operators monitor for suspicious activity and can alert drivers, their offices, and recovery teams to intervene immediately. The system even scans for high-risk vehicles known to be associated with hijackings, providing an additional layer of security in high-incident areas.
Grant Fraser, Group MD Netstar, says, “We wanted to provide a control and intelligence centre for clients around the world that is set up to be as responsive and robust as possible. What is remarkable is how quickly our ambitions for the centre have grown. It is a model that shows the potential of vast amounts of telematic and video data being filtered through advanced deep-learning algorithms and controlled by highly trained people. As more information becomes available and our clients realise the system’s capabilities, it grows and adapts to their needs. Along the way, it is giving rise to some truly novel learnings and research that is making not just our clients, but roads around the world safer.”
The Netstar Global Fleet Bureau control room operates on a constantly staffed 52-operator model. Operators work in staggered shifts, and handover protocols ensure that responses to active situations are uninterrupted and that information is available and protected. A global team of developers is on call to manage the flow of intelligence from the system and integrate additional learnings and client requests.
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