Fidelity ADT has announced it has concluded an agreement with Linkup Security in the greater Vryheid area and has taken over the monitoring and armed response contract from 1 September 2022. Linkup Security customers will now form a part of Fidelity ADT, and this partnership will integrate customers into the Fidelity Services Group.
Wahl Bartmann, group chief executive officer of Fidelity Services Group, says it has been demonstrated that companies that have a consolidated area footprint are better positioned to provide a quality security service. Fidelity ADT provides customers with an integrated, proactive, and robust security and guarding service in a localised community-driven environment, and works to proactively mitigate crime in the communities in which it operates, backed by a strong footprint in local areas.
“This partnership provides an exciting opportunity to bring a wealth of added diversified experience and security knowledge to these customers, and to deliver a far more integrated and robust security offering. The transition will be relatively seamless for Linkup Security customers whose monitoring, armed response and guarding contracts will automatically be transferred to Fidelity ADT, with no change in the monthly fee.
“Fidelity ADT has already started contacting customers to schedule an appointment to replace their current transmitter with a new transmitter, if required. This will link them directly to the Fidelity ADT 24-hour emergency control centre. From 1 September all alarm activations and queries will be responded to by Fidelity ADT armed response units and monitoring centres,” says Bartmann.
He assures all customers that service will continue as normal during the transition. In the coming weeks customers will see the gradual replacement of the Linkup Security branding as well as changes to armed response uniforms, vehicle branding and signboards.
New customers will also have access to all the value-added services Fidelity offers, such as its Safe Entry Service, Emergency Medical Assistance, Fidelity FindU, and the option of using SecureHome and SecureConnect, which you can control through your smartphone.
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