Fast food, faster data

Access & Identity Management Handbook 2012 Access Control & Identity Management, Entertainment and Hospitality (Industry)

Implementing a T&A solution for one of South Africa’s largest fast food chains.

One of the largest fast food chains in South Africa sports 148 restaurants reaching across all nine provinces. Boasting over 6000 trained and employed South Africans at various levels – from franchisees to managers and crew – and a 24-hour policy at some branches, it is by no means suited for a standard time and attendance (T&A) package.

Shifts are complex to manage and set up, data for the different restaurants is by no means centralised and the option for software customisation simply is not viable from either a financial or temporal point of view.

The chain has been using the iPulse iDU5 biometric fingerprint reader as the input device for its T&A system for over five years. Approaching IT Trust, the original solution supplier and iPulse Systems, the device manufacturer for an upgrade was the natural step based on market sector expertise and years of successful partnerships.

The company needed a T&A package that offers seamless integration with the existing biometric readers and payroll software, while making allowance for live reporting and over-the-air data synchronisation between each restaurant and the central database. A rolling shift engine is a must, as was the intelligence to assign the shift to the correct payment schedule for purposes of overtime and differing rates of pay.

With a challenge set, iPulse Systems took to the drawing board and redesigned, built and tested their existing TimeIQ application into a solution that would meet all of the requirements while ensuring ease of use and compatibility with the existing infrastructure.

“iPulse collaborated with us on various levels, from software design ideas and possible solutions to pricing and supporting the sites. Within three months of our agreement, a fully customised software suite was created around the customer’s requirements and we were rolling out the first few pilot sites,” said Karl Germishuysen, CEO of IT Trust.

Soon after the design phase, IT Trust, in conjunction with the iPulse engineers, rolled out the first six pilot sites and since then, the decision has been made that this implementation will be completed nationwide during the remainder of 2011.

Responsible for the entire roll-out, site- and software-support, installations and implementation, IT Trust brings years of experience to the table. Said Gary Chalmers, CEO of iPulse Systems: “We are a manufacturer that provides biometrics and high-end support to our partners, as well as engaging with them to deliver customised solutions that others cannot. However, we do not deal directly with end customers, and as such, we rely on a skilled and diverse partner base. In this case, the support and maintenance of the sites remain in IT Trust’s capable hands.”

No implementation is truly successful until you have a happy client, and in this case, this is a key metric of the success of the project. “iPulse and IT Trust have created a simple, easy to use solution that removes duplication of labour from our systems and increases data reliability, accuracy and speed significantly. We are very happy with their delivery to us, and recommend them without hesitation,” concluded the fast-food chain’s HR manager.

For more information contact iPulse, 0860 IPULSE, [email protected], www.ipulse.co.za





Share this article:
Share via emailShare via LinkedInPrint this page



Further reading:

Integrated, mobile access control
SA Technologies Entry Pro Technews Publishing Access Control & Identity Management
SMART Security Solutions spoke to SA Technologies to learn more about what is happening in the estate access world and what the company offers the residential estate market.

Read more...
Bespoke access for prime office space
Paxton Access Control & Identity Management Residential Estate (Industry)
Nicol Corner is home to a six-star fitness club, prime office space, and an award-winning rooftop restaurant. It is also the first building in South Africa to have its glass façade fully incorporate fritted glazing, saving 35% on energy consumption.

Read more...
Next-generation facial recognition access control system
Enkulu Technologies Products & Solutions Access Control & Identity Management Residential Estate (Industry)
With a modern and innovative design, iDFace is the ideal device for monitoring and controlling people entering and exiting a building using facial recognition technology, including liveness detection, for enhanced security.

Read more...
Long-distance vehicle identification
Products & Solutions Access Control & Identity Management Residential Estate (Industry)
The STid SPECTRE reader can identify vehicles up to 14 metres away, across four traffic lanes, ensuring secure access to an estate without disrupting the traffic flow.

Read more...
Multi-modal access control solutions
Suprema neaMetrics Products & Solutions Access Control & Identity Management Residential Estate (Industry)
Suprema’s latest multi-modal access terminals are top-of-the-range, highly secure, easy to install, and easy to use. They feature biometrics, mobile access, and RFID and are both PoPIA and GDPR compliant.

Read more...
Battery-powered video doorbells
Ring Products & Solutions Access Control & Identity Management Residential Estate (Industry)
Ring has announced the latest addition to its line of video doorbells. The Battery Video Doorbell Pro builds on the capabilities of its predecessor, providing greater value and convenience for homeowners.

Read more...
Tackling estate entrance challenges
Turnstar Systems Products & Solutions Access Control & Identity Management Residential Estate (Industry)
The Velocity Raptor’s retractable spikes deter criminals from entering estate premises; equipped with LED lights, it provides visibility during the day and night, and in adverse conditions.

Read more...
HELLO visitor access management
Products & Solutions Access Control & Identity Management Integrated Solutions Residential Estate (Industry)
HELLO is an on-premises visitor and contractor access management solution designed to be fully integrated and complementary with smart, on-trend technologies, securing estates and businesses alike.

Read more...
Digital transformation in estate environments
Regal Distributors SA Products & Solutions Access Control & Identity Management Residential Estate (Industry)
Digital transformation has brought all users into digital processes across every industry and activity, interlinking activities and crossing industry boundaries. This complexity leads to significant changes in previously established workflows, especially in visitor management.

Read more...
Same old cables, new intercom
Hikvision South Africa Products & Solutions Access Control & Identity Management Residential Estate (Industry) Smart Home Automation
Retrofitting old residential complexes with a modern two-wire HD video intercom system is more than an upgrade. For many homeowners and renters, these systems represent a leap into the future.

Read more...