International man of mystery

November 2008 News

I have been a Mr J. Bond, a Clark Kent and even a Bruce Wayne. There was a time when I was a HRH E. Windsor. Once I was a certain N. Mandela.

In not one of those occasions did anyone think there was anything unusual or wrong with the person signing these names and offering fake telephone numbers – I do not think Buckingham Palace’s telephone number starts with a 011 code. I can understand there may be cultural differences and priorities that would leave some locals ignorant of the fact that Clark Kent is Superman and Bruce Wayne is Batman, and there is after all a resemblance. I would have thought, however, that most South Africans would be able to notice that I am not Nelson Mandela.

The question I have is why bother with guards at the gate when they have as much interest in their jobs as I do in extreme knitting. Would a camera system linked to a central control room not do the job better? At least you would end up with a numberplate and a picture of the person if something does go wrong. When I sign in as James Bond and provide false telephone numbers and even car registration details the company concerned has no way of tracking me if I was bent on stealing something or committing some random act of terrorism.

Some guards, sadly the minority, are on the ball and actually take notice of what is happening. You can ask them about someone or some event and they can provide in-depth and accurate details. Others seem to focus on gnawing their pens down to stubs out of boredom and then get annoyed when someone actually pitches up at the gate and drags them out of their equilibrium.

Of course you cannot lay the blame on the guards. Where is the management? What training did they go through? Do they know the importance of their jobs or are they treated like unwanted orphans that have to be paid a minimum wage? Or is it a case of upping a company’s equity numbers?

The efficient ones are generally those from companies whose core business is security and who take the time and effort to train their staff properly and offer them some sort of career path. In South Africa especially, security is a long-term commitment and staff should be able to climb the ladder.

Sadly, if companies are not taking their guards seriously, they obviously do not consider the security of their customers and employees to be of any importance. If they do, why are they not handling security as they do any other business process? If security has a purpose and a goal, it must be planned and carried out by people with the appropriate training and a full understanding of what their job is. They should be judged on performance and have a career path.

Perhaps this is a reflection on the state of the security industry as a whole? A few companies are out there setting the standard offering best practices and delivering on their promises while the rest coast along making a quick buck? Security, after all, is an easy sell, especially if you keep your prices low. The customer will learn too late that low prices have their own cost, sometimes far more severe than merely money.

Is that too cynical? Then why is it such a hassle to get more companies to align themselves to an industry body like SIA? Too many vested interests? Too many corners to cut? If standards are set, the fly-by-nights will easily be exposed and will have to make an effort to meet them or admit they are unable to offer a decent service. The steel recycling industry has a central association that speaks for the industry, but the multibillion rand security industry still has no central voice.

Andrew Seldon

Editor



Credit(s)




Share this article:
Share via emailShare via LinkedInPrint this page



Further reading:

Securing perimeters of secure locations
November 2019, Axis Communications SA, Modular Communications, Hikvision South Africa, Nemtek Electric Fencing Products, Technews Publishing, Stafix , Government and Parastatal (Industry), Perimeter Security, Alarms & Intruder Detection, Integrated Solutions
Hi-Tech Security Solutions asked a number of companies offering perimeter security solutions for their insights into protecting the boundaries of national key points.

Read more...
Plan your media strategy with Technews Publishing
October 2019 , News
Dear Marketer, Have you ever looked back on a year and wondered how you survived it? For the majority of South Africans, 2019 started benignly enough, cosily wrapped in the blanket of Ramaphoria that ...

Read more...
The Open Security & Safety Alliance celebrates first anniversary
October 2019 , News
Membership triples within first 12 months; ongoing industry work reduces market fragmentation and friction across security and safety landscapes.

Read more...
AWS launches Equity Equivalent Investment Programme
October 2019 , News
Amazon Web Services launches Equity Equivalent Investment Programme with the department of trade and industry to help more South African businesses to innovate.

Read more...
2020 Residential Estate Security Conference in KZN
October 2019, Technews Publishing , News, Residential Estate (Industry)
Meeting the residential security challenges in 2020 and beyond: Hi-Tech Security Solutions will host the Residential Estate Security Conference 2020 in Durban on 12 March 2020.

Read more...
Kaspersky uncovers zero-day in Chrome
October 2019, Kaspersky , News, Cyber Security
Kaspersky’s automated technologies have detected a new exploited vulnerability in the Google Chrome web browser.

Read more...
Drones and Digital Aviation Conference
October 2019 , News, Conferences & Events
Drones have opened airspaces for everyone in ways that humans had not imagined; to the extent that there is a drone to almost every kind of problem on earth. Drones already have the ability to increase ...

Read more...
From the editor's desk: What a year it has been!
November 2019, Technews Publishing , News
We’ve made it to the last issue of 2019. This year has been a tough one for the local security industry with almost everyone feeling the effects of the poor economy that shows no signs of recovery. Naturally ...

Read more...
Events
November 2019, Technews Publishing , Calendar of Events
Sicurezza Fiera Milano, Italy 13 – 15 November 2019 Sicurezza 2019 is ready to continue its international development, which has turned it into a major European event for the security & fire industry. ...

Read more...
2020 Residential Estate Security Conference in KZN
November 2019, Technews Publishing , Editor's Choice
Meeting the residential security challenges in 2020 and beyond: Hi-Tech Security Solutions will host the Residential Estate Security Conference 2020 in Durban on 12 March 2020.

Read more...