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ISO 9001:2000 for Johnson Controls

Johnson Controls in South Africa has recently been approved for ISO 9001:2000 accreditation, providing the company and its customers with the assurance that its quality control processes are of the highest standard. This will result in improved products, service and delivery to its customers.

Johnson Controls has an existing international standards and procedure guide in place known as Business Operating System (BOS). This guide defines the processes and procedures around every aspect of Johnson Controls' business, ensuring a 'common thread' throughout the organisation. The company decided to further improve their quality assurance just over a year ago, and embarked on obtaining ISO 9001:2000 certification for all three of their divisions: Facilities Management; Projects, and Systems and Services (including Building Management and Security systems).

Johnson Controls was audited by BSI Management Systems, an independent certification and auditing company, resulting in BSI recommending Johnson Controls to be accredited with the internationally recognised quality management certification. A quality management system is a requirement before a company can embark on attaining this certification and includes everything from staff training to customer services; the design and development of products, purchasing of material and services and the delivery of these products and services. BSI Management Systems assessed Johnson Controls BOS quality management system against the ISO 9001:2000 standard and recommended accreditation, authenticating their system as one that adheres to the best possible practice and highest international standards.

Says Neil Cameron, divisional manager at Johnson Controls SA: "Johnson Controls already obtained ISO 9000:2001 certification internationally and we identified the advantages of leveraging the certification to a local level, providing our customers with the peace of mind that they are dealing with a professional and quality focused organisation.

Johnson Controls not only obtained the ISO certification for its central operation but also for its client sites that make use of their Facilities Management service, increasing the scope of the certification. Many businesses opt to only have their head office site certified but customers want the assurance that these practices are filtered down to a remote site level.

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