Johnson Controls in South Africa has recently been approved for ISO 9001:2000 accreditation, providing the company and their customers with the assurance that their quality control processes are of the highest standard. This will result in improved products, service and delivery to their customers.
Johnson Controls has an existing international standards and procedure guide in place known as 'Business Operating System' (BOS). This guide defines the processes and procedures around every aspect of Johnson Controls' business, ensuring a 'common thread' throughout the organisation. The company decided to further improve their quality assurance just over a year ago, and embarked on obtaining ISO 9001:2000 certification for all three of their divisions: Facilities Management; Projects, and Systems and Services (including Building Management and Security systems).
Says Neil Cameron, divisional manager at Johnson Controls SA, "Johnson Controls already obtained ISO 9000:2001 certification internationally and we identified the advantages of leveraging the certification to a local level, providing our customers with the peace of mind that they are dealing with a professional and quality focused organisation.
"There are very few ISO certified organisations as a substantial investment is made in time and money. However, it is necessary for companies to illustrate their commitment to quality assurance, which also creates a differentiator against competitors. The benefits are numerous and result in a more efficient organisation with well-honed operations."
Johnson Controls not only obtained the ISO certification for its central operation but also for their client sites that make use of its Facilities Management service, increasing the scope of the certification.
Cameron continues: "Companies need to look toward perpetual improvement in today's competitive environment. Johnson Controls' ISO 9001:2000 certification has raised the bar for companies in this industry and clients can expect the improved service levels that result from the best methodology and practices that the certification endorses."
For more information contact Neil Cameron, divisional manager, Johnson Controls, 011 886 8997, Neil.Cameron@jci.com
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