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900 branches consolidated

Portugal’s largest private bank, Millennium bcp, has launched production of the NICE Situator open situation management solution to increase the effectiveness and efficiency of its physical security monitoring and response. The NICE solution is enabling the bank to reduce operational costs and optimise the alignment of its corporate physical security policies, standards and procedures across hundreds of branches in Portugal. Diebold Portugal is the system integrator for the project.

Millennium is now enabled with an holistic view of security situations, the bank can react to security events in a much more efficient, effective and economic way, using all its legacy security systems investments.

Vitor Monteiro, head of Physical Security at Millennium said, “Deployment of the NICE Situator solution allows Millennium to fully integrate and centralise the bank’s various physical security systems. This integration provides us with important operational cost savings. At the same time, the solution’s advanced workflows and rules enables us to reduce the number of false alarms, for greater efficiency and effectiveness. Thanks to Situator we are able to track and enforce compliance with the bank’s policies and regulations, provide reports to the management and support constant improvement.”

The security situation management needs of banks are many. Among these are intrusion, invalid access control and tampering, robberies, alarm panel communications failure and ‘Early Disarm’ and ‘Late Arm’ situations. With NICE Situator, Millennium addresses these situations by receiving automatic alarms with information on what has occurred. The NICE solution does this by using the existing alarm panels and extracting additional intelligence from already available data. The solution also automatically connects a call between control room personnel and the appropriate individual at the relevant branch. It also automatically places calls to external agencies if needed, such as local city police. Furthermore, it presents step-by-step instructions to the bank’s security personnel on how to handle the situation.

Shlomi Cohen, president of NICE EMEA said, “We are pleased to enable this leading bank with security situation management capabilities tailored specifically for financial institutions and branches. By enabling automated situation management, response planning and analysis in real-time the bank ensures the safety of its clients and personnel.

“The complete portfolio of NICE solutions when leveraged together, can further help banks enhance fraud prevention by using information about suspicious employee transactions identified by the NICE Actimize anti-fraud solutions with physical security information such as access control and video surveillance. Thus, a complete and accurate picture of internal fraud is provided allowing for early detection and effective investigation.”

For Millennium, Situator is deployed on the organisation’s corporate network and monitors approximately 900 branches and other buildings throughout Portugal. The solution is integrated with a wide array of bank sensors and security systems, including video surveillance, access control, intrusion and fire alarm panels, fire detection systems, as well as VoIP, text messaging and e-mail gateways. Situator merges data from these sensors into a common operating picture, analysing and correlating this information, then applying standard operating procedures and automated response plans.

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