Radio Data Communications (RDC) has over the past 23 years sold in excess of 450 000 radio transmitters locally and internationally. The company’s growth over the years has been steady. This can be attributed to a number of important policies that were put in place to ensure the best possible service and quality to its customers.
First and foremost is the quality of both the design of products and the finished product. With regards to the design products, RDC has ensured that there has always been consistency. Also, there are members of staff who have been with the company since its inception. This year the company honoured two members of staff with 20 year service awards.
Invaluable service
For example, approximately 23 years ago, Mike Andreka designed a state-of-the-art security radio telemetry system, which replaced the voice recorded message. Today, Andreka still liaises with the design team with regards to developing new products. Andreka has been involved in the security industry for many years and has a good understanding of the needs of the company. Throughout the years the equipment has been designed with both existing and future generation equipment in mind, thus ensuring that equipment has a longer working life span.
A case in point is when changing technology in component manufacture necessitated that very old type base station and repeater equipment be upgraded to the company's Reporter 8102 equipment as the old type components were becoming costly and some would soon be obsolete. The time period allocated for upgrading to take place was six years with only one base station and repeater needing to be upgraded. Now, since the upgrade, every transmitter in the field is compatible with the new generation equipment.
Customer service ranks high on the list of RDC's priorities. Customers can liaise with the company's technical department for assistance with repeater network set up as well as day-to-day technical problems experienced. By adopting this policy, RDC has established good working relationships with customers, whose input is often important to the design of future products. In addition, stand-by staff are available to assist customers 24 h/day.
RDC only uses military specification components in the manufacture of products thereby ensuring long and reliable service. Because the company purchases components in bulk, it has managed to keep prices at a competitive rate as well as ensure that orders are completed as soon as possible. Furthermore, the company has commissioned two fully automated surface mount assembly machines to cope with the decrease in size of components and an increasing demand for its products.
Over recent years, RDC has discovered that frequencies are becoming difficult if not impossible for customers to obtain. In an effort to assist its customers with this problem, the company has been able to set up networks free of charge in most major cities. RDC's X20 format allows up to 20 users per frequency utilising one repeater and accommodating 8000 transmitters per frequency.
As mentioned earlier, RDC is constantly designing new products. One such product is a fully synthesised transmitter, which is programmable via a keypad and enables the user to program different frequencies. However, the programmer has been designed in a manner that does not allow transmitter frequencies to be altered illegally. Another product that was recently released in the Tx 6600, a long range alarm transmitter.
At RDC, the emphasis is on producing high quality products and offering first-class customer service. This, the company believes, will ensure that it remains at the forefront of the communications industry.
For further details contact Nadia Bachini on tel: (011) 616 7685, fax: (011) 616 1706, e-mail: [email protected]
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