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Customer care with video

The bath and heating specialist Schoneboom in Schneverdingen, Germany, relies on the most up-to-date video equipment from Dallmeier, not only to safeguard its business premises, but also to enhance customer care.

Schoneboom is a master craftsman’s business specialising in bathroom refurbishment and heating engineering. The company was founded over 100 years ago, and quite recently completed extensive renovation work at its head office in Schneverdingen: a 450-square-metre exhibition area has seen the creation of a master skills centre for modern bathrooms and efficient heating technology. Tiles, lighting, showers, bathtubs and furniture from renowned manufacturers are on display here, and in individual advice booths customers can discuss the details of planning and designing their personal bathroom furnishings.

As part of the building project, the old analogue video system was also replaced with modern equipment.

Protecting warehouse and outdoor areas

On the recommendation of its IT and security service provider, triPlus, Schoneboom decided to approach Dallmeier when selecting new video equipment. “The software from Dallmeier is simply amazing. Configuration is really easy, and the search for relevant image sequences is super fast with SmartFinder,” explains Matthias Schröder, technical project manager at triPlus.

Now, several cameras provide protection for the warehouse and outdoor areas of the business premises. The outdoor cameras are equipped with integrated IR illumination and so ensure clear visibility at night as well.

Cameras have also been installed in the showroom area. Their main purpose here is to help provide fast, efficient customer care. Jörg Briesemeister, MD of Schoneboom, explains: “The exhibition space has a lot of blind angles in parts, and it is difficult to oversee it all. But with the cameras our employees can see everything clearly from the counter and soon know if there are customers in the exhibition who would like some advice.”

Reliable recording, simple operation

The images from the cameras are recorded on a VideoNetBox II, a compact video appliance with a processing capacity of up to eight IP channels. VideoNetBox II is capable of very high storage speed thanks to harmonised components and it is optimised for simple hard disk installation.

A total of six workstations, each equipped with the Smavia Viewing Client software, are available for analysis work. Besides the fast, intuitive display of live views, Smavia Viewing Client also offers navigation and search functions. A particular highlight is SmartFinder, a system that supports the intelligent search for movements in any part of the images. “It could not be faster or easier to carry out a search,” says Schröder. “You simply drag the square over the area of interest in the image, and the search starts. SmartFinder outputs a list of all sequences with a movement component within a few seconds.”

Remote watch and maintenance

In order to provide Schoneboom with the best possible customer care, triPlus and Schoneboom jointly set up a remote maintenance service for the video system. “When maintenance becomes necessary, this enables us to log onto the system remotely and carry out the maintenance immediately,” says Schröder.

Briesemeister also uses the remote dial-function to the system. With the Dallmeier Mobile Video Centre smartphone app he can see every part of his business wherever he happens to be: “The technology is user-friendly and the customer care from both Dallmeier and triPlus is exceptional. We are very satisfied with our choice.”

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