Accessing keys and iPods

October 2014 Access Control & Identity Management

Located in Florham Park, NJ, and offering convenient access to Newark Liberty International Airport, Wyndham Hamilton Park Hotel and Conference Centre services guests in 219 rooms and 40 conference rooms. The hotel features more than 2508 m² of property and can support up to 400 people for conferences, events and special occasions.

As with every hotel, ensuring the comfort of guests is a top priority for the Wyndham Hamilton Park, making it crucial that staff address and correct any maintenance, cleaning or customer service issue as quickly as possible. Because effective communication plays a major role in achieving this goal, the hotel equips its staff with iPod Touch devices with an installed push-to-talk app during their shifts. However, having to identify and track down whoever has the key to access a particular area of the hotel can be a time-consuming obstacle to efficient resolution of issues that arise. The challenge is compounded if an iPod Touch is lost or if an employee forgets to return it at the end of his or her shift.

To solve potential problems and ensure guests’ needs are being met, the Wyndham Hamilton Park has deployed Morse Watchmans KeyWatcher key control and management systems. In addition to securing keys, Wyndham Hamilton Park has customised its KeyWatcher with locker modules to hold its iPod Touch devices. Specially implemented openings in the back of the cabinet accommodate power cords to allow the devices to be charged when they’re not in use.

The hotel primarily uses KeyWatcher to track missing or late keys and devices, which are stored in the cabinet and which employees can only access using their unique ID and PIN. Each KeyWatcher key control cabinet will not open until the system has verified that a particular user has permission to access a requested key, and the system automatically records all activity. If an item is missing or hasn’t been returned on time, security staff can be alerted and quickly determine who removed it, when it was removed and when it is due to be returned – a formerly time-consuming process with written sign-out logs or no logs at all.

According to Amy Wickenheisser, Wyndham Hamilton Park’s director of operations, in addition to allowing the hotel to streamline its maintenance and customer service operations, KeyWatcher has also improved security.

“To distribute keys in the past, we had to keep our security office staffed at all times, so rather than patrolling the property, security staff were tied to that one location,” Wickenheisser said. “Now authorised associates help themselves to their keys and iPod Touch devices, freeing our security staff to be where they need to be, whether on patrol or responding to a call.”

Wyndham Hamilton Park implemented the KeyWatcher systems earlier this year and the hotel has liked what it’s seen so far. “We’re still fairly new to KeyWatcher, but so far it has been working very well for providing accountability for keys and iPod Touches. Morse Watchmans has been wonderful to work with and we’re very happy with the results we’ve gotten in just a few months,” Wickenheisser said.

For more information contact Morse Watchmans, +1 203 264 4949, www.morsewatchmans.com, morse@morsewatchman.com




Share this article:
Share via emailShare via LinkedInPrint this page



Further reading:

HID addresses identification challenges at ID4Africa
August 2019 , News, Access Control & Identity Management, Government and Parastatal (Industry)
Being able to verify people’s identities is critical for a nation’s growth and prosperity and yet HID says nearly half of all African citizens can’t prove who they are to vote, travel freely and receive government benefits and services.

Read more...
Came acquires Turkish company Özak
August 2019, CAME BPT South Africa , News, Access Control & Identity Management
Came broadens its market horizons and signals growth and consolidation in the Middle East.

Read more...
The benefits of electronic visitor management
August 2019, Powell Tronics , Access Control & Identity Management, Residential Estate (Industry)
Access control is a critical aspect of estate security as it represents the controls put in place to restrict entry (and possibly exit) along the outer boundary of the location.

Read more...
Addressing risks by means of access control layout and design
August 2019 , Access Control & Identity Management, Security Services & Risk Management
In order to develop a suitable, practical and appropriate security system for any organisation, it is essential to first develop a master security and life safety plan strategy.

Read more...
Secure hands-free access
August 2019, Suprema , Access Control & Identity Management, Residential Estate (Industry)
Suprema’s facial biometric terminals bring no-touch access into secure residential estates, high-rise apartments and luxury homes providing fast, easy and intuitive user authentication with the added benefit of hygiene.

Read more...
MorphoAccess Sigma Extreme
August 2019, IDEMIA , Products, Access Control & Identity Management
MorphoAccess Sigma Extreme from IDEMIA is a touchscreen device with multiple recognition device interfaces (NFC chip reader, PIN and BioPIN codes, contactless card readers).

Read more...
Outdoor access terminals
August 2019, Suprema , Access Control & Identity Management, Residential Estate (Industry), Products
Rugged, dust- and weather-proof access control solutions that provide exceptional durability in extreme conditions is a strong requirement for many residential estates.

Read more...
MorphoWave Compact
August 2019, IDEMIA , Products, Access Control & Identity Management
The MorphoWave Compact captures and matches four fingerprints on either the right or left hand in any direction. It is robust to environmental factors such as extreme light or dust.

Read more...
MorphoAccess Sigma Lite
August 2019, IDEMIA , Products, Access Control & Identity Management
IDEMIA’s MorphoAccess Sigma Lite and Lite + are fingerprint access control terminals, offering time and attendance in and out function keys.

Read more...
Eliminating forced gate opening scenarios
August 2019, ET Nice , Home Security, Access Control & Identity Management
When activated by the gate forced open alarm feature, the transmitter transmits a wireless alarm signal up to 750 metres in any direction.

Read more...