Intelligent queue detection

August 2019 CCTV, Surveillance & Remote Monitoring, Retail (Industry)

Today’s shoppers have less time than ever to get their grocery shopping done, and they expect a fast and easy purchasing experience. So how do you keep waiting times to a minimum, and react quickly to growing checkout lines? Intelligent queue detection technology could be the answer. Waiting to pay is a huge problem for retailers and shoppers alike. Customers who find themselves in a seemingly endless line may grow intensely frustrated, to the point that they abandon the store.

In fact, a recent study from Forrester Research and Digimarc (https://www.digimarc.com/resources/forrester-study) stated that long lines are one of the main reasons for shopping abandonment. To avoid wasting time, more than half of shoppers will spend less money in a store, or even walk away entirely.

To tackle this problem, many forward-thinking retailers are using queue detection technology to keep track of lines in real time during the checkout process. Queue detection technology uses cameras to count the number of people in a line, to a predetermined threshold. Once the threshold of customers has been reached, and if more customers are continuing to wait, the system alerts store management to open new checkouts.

Increased revenues and smarter staffing

Given the importance that customers place on a fast checkout process, reducing wait times is a key investment opportunity. Retailers that boost checkout efficiency can not only please their existing customers, but also entice new customers who may have avoided shopping there previously.

Customers may also spend more money if checkout is faster. In a study by Oracle, 94% of respondents stated that they buy food and beverages at sporting events – and 58% of these respondents said they would spend even more money if they didn’t have to wait in lines.

What’s more, over time, queue detection technology can enable managers to improve the operational efficiency of a store. Armed with new insight into the typical throughput of customers at different times, managers can scale staffing levels up and down accordingly.

Hikvision queue detection

Hikvision’s queue detection technology is purpose-built to offer cutting-edge flow analysis to retail outlets, including supermarkets, exhibition halls, chain stores and any situation where waiting to pay is required. Embedded into its high definition cameras, and powered by deep learning algorithms, this technology is accurate at counting people, and can even recognise different individuals and their specific dwell time. Store management can set thresholds for the maximum number of people in an area – be it the checkout, or elsewhere – as well as for the longest stay duration of a single person. Once a threshold is exceeded, the system will immediately alert managers so they can take appropriate action.



Credit(s)




Share this article:
Share via emailShare via LinkedInPrint this page



Further reading:

Mitigating the human risk
Issue 5 2020, Managed Integrity Evaluation, Technews Publishing, iFacts , CCTV, Surveillance & Remote Monitoring
Hi-Tech Security Solutions asked Jennifer Barkhuizen and Jenny Reid for some information around background screening and vetting of potential new hires.

Read more...
Teaching old cameras new tricks
Residential Estate Security Handbook 2020, Deep Data , CCTV, Surveillance & Remote Monitoring
Dr Jasper Horrell and Mark Smuts from DeepAlert reveal how estates can upgrade their existing surveillance infrastructure to include the latest AI-enhanced analytics, without buying new hardware.

Read more...
Hikvision alarms improve protection
Residential Estate Security Handbook 2020, Hikvision South Africa , Perimeter Security, Alarms & Intruder Detection
Hikvision has created a broad portfolio of innovative alarm solutions that are sophisticated, automated, and always fit for purpose.

Read more...
Focus on touchless biometrics
Residential Estate Security Handbook 2020, Hikvision South Africa, Saflec, IDEMIA , Suprema, Technews Publishing , Access Control & Identity Management
The coronavirus has made touchless biometrics an important consideration for access control installations in estates and for industries globally.

Read more...
Broad range of estate solutions
Residential Estate Security Handbook 2020, Hikvision South Africa , Access Control & Identity Management
Hikvision offers residential estates a range of systems and solutions that deliver security, from the gate to the individual’s own home.

Read more...
Thermal continues to evolve
Residential Estate Security Handbook 2020, Technews Publishing, Axis Communications SA, Bosch Building Technologies, Dahua Technology South Africa , CCTV, Surveillance & Remote Monitoring
Thermal cameras have made an enormous impact to perimeter security, with more to come as artificial intelligence enhances analytics.

Read more...
Automated estate protection
Residential Estate Security Handbook 2020, Axis Communications SA , CCTV, Surveillance & Remote Monitoring
Marlenique Estate makes use of an end-to-end Axis Communications solution, installed by Energize Technology Africa for automated security. Automated estate protection.

Read more...
Integrated security management system
Residential Estate Security Handbook 2020, Protoclea Advanced Image Engineering , Products, CCTV, Surveillance & Remote Monitoring, Integrated Solutions
Phorcas is a security information system developed by Protoclea designed to integrate multiple sub-systems into a powerful crime fighting solution.

Read more...
Serverless ANPR solution
Residential Estate Security Handbook 2020, XtraVision , CCTV, Surveillance & Remote Monitoring, Products
Serverless ANPR automatically controls the movement of up to 1000 listed cars through barriers and provides carpark management information.

Read more...
Bosch launches a fully open camera platform
Residential Estate Security Handbook 2020, Bosch Building Technologies , Products, CCTV, Surveillance & Remote Monitoring
Bosch has announced the launch of INTEOX, a new camera platform designed to modernise the security and safety industry.

Read more...