Intelligent queue detection

August 2019 CCTV, Surveillance & Remote Monitoring, Retail (Industry)

Today’s shoppers have less time than ever to get their grocery shopping done, and they expect a fast and easy purchasing experience. So how do you keep waiting times to a minimum, and react quickly to growing checkout lines? Intelligent queue detection technology could be the answer. Waiting to pay is a huge problem for retailers and shoppers alike. Customers who find themselves in a seemingly endless line may grow intensely frustrated, to the point that they abandon the store.

In fact, a recent study from Forrester Research and Digimarc (https://www.digimarc.com/resources/forrester-study) stated that long lines are one of the main reasons for shopping abandonment. To avoid wasting time, more than half of shoppers will spend less money in a store, or even walk away entirely.

To tackle this problem, many forward-thinking retailers are using queue detection technology to keep track of lines in real time during the checkout process. Queue detection technology uses cameras to count the number of people in a line, to a predetermined threshold. Once the threshold of customers has been reached, and if more customers are continuing to wait, the system alerts store management to open new checkouts.

Increased revenues and smarter staffing

Given the importance that customers place on a fast checkout process, reducing wait times is a key investment opportunity. Retailers that boost checkout efficiency can not only please their existing customers, but also entice new customers who may have avoided shopping there previously.

Customers may also spend more money if checkout is faster. In a study by Oracle, 94% of respondents stated that they buy food and beverages at sporting events – and 58% of these respondents said they would spend even more money if they didn’t have to wait in lines.

What’s more, over time, queue detection technology can enable managers to improve the operational efficiency of a store. Armed with new insight into the typical throughput of customers at different times, managers can scale staffing levels up and down accordingly.

Hikvision queue detection

Hikvision’s queue detection technology is purpose-built to offer cutting-edge flow analysis to retail outlets, including supermarkets, exhibition halls, chain stores and any situation where waiting to pay is required. Embedded into its high definition cameras, and powered by deep learning algorithms, this technology is accurate at counting people, and can even recognise different individuals and their specific dwell time. Store management can set thresholds for the maximum number of people in an area – be it the checkout, or elsewhere – as well as for the longest stay duration of a single person. Once a threshold is exceeded, the system will immediately alert managers so they can take appropriate action.


Credit(s)




Share this article:
Share via emailShare via LinkedInPrint this page



Further reading:

Milestone partners prove their skills
August 2019, Milestone Systems , News, CCTV, Surveillance & Remote Monitoring, Training & Education
Within the span of one week in mid-May, the Milestone Learning & Performance group celebrated important benchmarks: 200 000 course registrations and tutorial views, and 10 000 certifications.

Read more...
ONVIF Hosts 20th Developers’ Plugfest
August 2019 , News, CCTV, Surveillance & Remote Monitoring
ONVIF, the global standardisation initiative for IP-based physical security products, hosted its twentieth ONVIF Developers’ Plugfest in early June in Tokyo.

Read more...
Licence plate recognition camera
August 2019 , Products, CCTV, Surveillance & Remote Monitoring
VIVOTEK has introduced a new licence plate recognition camera featuring built-in licence plate recognition software and edge-computing capability.

Read more...
Securing Savannah Hills Estate
August 2019, Rhyco Risk Projects , CCTV, Surveillance & Remote Monitoring, Perimeter Security, Alarms & Intruder Detection
Savannah Hills Estate in Midrand planned a security upgrade which was awarded to Rhyco Risk Projects. The project started in March 2019 and was completed in May 2019.

Read more...
10 things to consider when shopping for a VMS
August 2019, Genetec , CCTV, Surveillance & Remote Monitoring, Integrated Solutions
Today’s video management systems (VMS) provide a wide range of tools and capabilities that help make security personnel more efficient by allowing them to focus on what really matters.

Read more...
How far are we really at with artificial intelligence?
August 2019, Axis Communications SA , Editor's Choice, CCTV, Surveillance & Remote Monitoring, IT infrastructure, Residential Estate (Industry)
Justin Ludik unpacks exactly how far AI has come and what it potentially can do for society and more importantly, surveillance.

Read more...
Enhancing security with AI
August 2019, Hikvision South Africa , CCTV, Surveillance & Remote Monitoring
Hikvision explains how residential estates can revolutionise their security strategies and outcomes with artificial intelligence.

Read more...
More than simply a camera
August 2019, Forbatt SA, Secutel Technologies , CCTV, Surveillance & Remote Monitoring, Residential Estate (Industry)
With the human element being the weakest link in all security solutions, Hi-Tech Security Solutions looks at the pros and cons of using body-worn cameras in estates.

Read more...
The importance of effective perimeter security
August 2019, Elf Rentals - Electronic Security Solutions, Stafix , Editor's Choice, CCTV, Surveillance & Remote Monitoring, Residential Estate (Industry)
Protecting the perimeter is critical for any residential estate; how does one go about making sure your perimeter is as secure as possible?

Read more...
Security playing speedcop
August 2019, Axis Communications SA, Hikvision South Africa , CCTV, Surveillance & Remote Monitoring, Residential Estate (Industry)
Estates now have a legal precedent to manage their traffic and fine people in the estate for violations of the rules; all they need do is find solutions that will support them.

Read more...