Intelligent queue detection

August 2019 Surveillance, Retail (Industry)

Today’s shoppers have less time than ever to get their grocery shopping done, and they expect a fast and easy purchasing experience. So how do you keep waiting times to a minimum, and react quickly to growing checkout lines? Intelligent queue detection technology could be the answer. Waiting to pay is a huge problem for retailers and shoppers alike. Customers who find themselves in a seemingly endless line may grow intensely frustrated, to the point that they abandon the store.

In fact, a recent study from Forrester Research and Digimarc (https://www.digimarc.com/resources/forrester-study) stated that long lines are one of the main reasons for shopping abandonment. To avoid wasting time, more than half of shoppers will spend less money in a store, or even walk away entirely.

To tackle this problem, many forward-thinking retailers are using queue detection technology to keep track of lines in real time during the checkout process. Queue detection technology uses cameras to count the number of people in a line, to a predetermined threshold. Once the threshold of customers has been reached, and if more customers are continuing to wait, the system alerts store management to open new checkouts.

Increased revenues and smarter staffing

Given the importance that customers place on a fast checkout process, reducing wait times is a key investment opportunity. Retailers that boost checkout efficiency can not only please their existing customers, but also entice new customers who may have avoided shopping there previously.

Customers may also spend more money if checkout is faster. In a study by Oracle, 94% of respondents stated that they buy food and beverages at sporting events – and 58% of these respondents said they would spend even more money if they didn’t have to wait in lines.

What’s more, over time, queue detection technology can enable managers to improve the operational efficiency of a store. Armed with new insight into the typical throughput of customers at different times, managers can scale staffing levels up and down accordingly.

Hikvision queue detection

Hikvision’s queue detection technology is purpose-built to offer cutting-edge flow analysis to retail outlets, including supermarkets, exhibition halls, chain stores and any situation where waiting to pay is required. Embedded into its high definition cameras, and powered by deep learning algorithms, this technology is accurate at counting people, and can even recognise different individuals and their specific dwell time. Store management can set thresholds for the maximum number of people in an area – be it the checkout, or elsewhere – as well as for the longest stay duration of a single person. Once a threshold is exceeded, the system will immediately alert managers so they can take appropriate action.



Credit(s)




Share this article:
Share via emailShare via LinkedInPrint this page



Further reading:

Pentagon appointed as Milestone distributor
Elvey Security Technologies News & Events Surveillance
Milestone Systems appointed Pentagon Distribution (an Elvey Group company within the Hudaco Group of Companies) as a distributor. XProtect’s open architecture means no lock-in and the ability to customise the connected video solution that will accomplish the job.

Read more...
Horn speakers from Sunell
Forbatt SA Products & Solutions Surveillance Residential Estate (Industry)
Horn speakers are an effective tool for actively deterring intruders from entering estates. By emitting loud, clear audio warnings, horn speakers can alert trespassers that they have been detected and are being monitored.

Read more...
Sunell’s range of thermal cameras
Forbatt SA Products & Solutions Surveillance Residential Estate (Industry)
Thermal cameras offer significant value to estate security. Their ability to provide reliable surveillance in all lighting and weather conditions ensures continuous monitoring, providing a constant sense of security and reducing the likelihood of security breaches.

Read more...
Integrating radar and surveillance
Forbatt SA Products & Solutions Surveillance Residential Estate (Industry)
Integrating radar with CCTV video systems significantly enhances estate security by providing long-range threat detection and comprehensive monitoring capabilities. This combination leverages the strengths of both technologies, offering several key benefits.

Read more...
Sunell anti-corrosion cameras
Forbatt SA Products & Solutions Surveillance Residential Estate (Industry)
With Sunell’s anti-corrosion range of cameras, the initial investment in anti-corrosion CCTV cameras may be higher than standard cameras, but the long-term benefits outweigh the upfront costs.

Read more...
Latest AI solution to manage guards
DeepAlert Products & Solutions Surveillance AI & Data Analytics
No guard at the guardhouse? Guard under duress? Guard asleep? DeepAlert’s AI technology delivers real-time alerts to mobile phones and video management systems, helping you manage your guards more effectively.

Read more...
Axis advanced radar system
Axis Communications SA Products & Solutions Surveillance Residential Estate (Industry)
The Axis D2210-VE also offers a radar-video fusion model, combining the strengths of both technologies to provide comprehensive monitoring and enhanced situational awareness.

Read more...
Same old cables, new intercom
Hikvision South Africa Products & Solutions Access Control & Identity Management Residential Estate (Industry) Smart Home Automation
Retrofitting old residential complexes with a modern two-wire HD video intercom system is more than an upgrade. For many homeowners and renters, these systems represent a leap into the future.

Read more...
ONVIF launches new working groups for cloud, metadata and audio
News & Events Surveillance
ONVIF, the global standardisation initiative for IP-based physical security products, is announcing the formation of three new working groups to tackle standardisation work in cloud connectivity, audio, and advanced metadata.

Read more...
Dallmeier receives ISO 27001 certification
Dallmeier Electronic Southern Africa Surveillance News & Events
Dallmeier has received ISO 27001 certification for its Information Security Management System (ISMS). The international standard for information security management ensures that companies meet the highest standards of data protection and data security.

Read more...