Service station security basics

June 2019 Associations, Integrated Solutions, Retail (Industry)

When we go about our daily lives and think about how crime affects us, the majority of each citizen’s concern is for their own families, neighbours and the associated risks of vehicle theft and hijackings in areas that we frequently visit.

Why then do we conveniently forget that industries such as the petroleum and retail industries, with which we interact almost daily, are equally targeted by criminals?

Danie Venter
Danie Venter

However, it comes as no surprise that the petroleum and retail industries are targeted by criminals, as these businesses receive, to a great extent, cash in exchange for their products and services. We can therefore argue that these industries are easy targets for criminals. And even though this is common knowledge, there was a time that even those who were targeted did not realise the amount of risk associated within their industry.

Looking at service stations

Service stations are designed and built in such a way that they attract clients by offering a variety of services to the customers: shop, takeaways, ATMs and often even a car service. In addition, for many people, service stations are used as a safe place if they are having car problems or just waiting for someone.

However, as any business owner knows, along with all the benefits of having your own service station, you also have your disadvantages like crime. In order for a service station owner to prevent crime, he first needs to identify what attracts criminals to the premises. The following threats were identified at service stations:

• Opportunistic (walk-in) attacks;

• Cash management system bombings;

• Cash in transit robbery;

• Forecourt hijackings; and

• ATM attacks.

If something is against the law, it’s the SAPS responsibility to deal with it. However, the service station owner can’t expect the SAPS to prevent all crime, and therefore the owner of the service station has to take proactive steps to prevent crime. What proactive steps can the owner put in to place to prevent crime at his/her business?

Preventative controls

• Training/security awareness

• CIT service provider selection

• Perimeter protection

• Cash management system (CMS ) devices

• Crime intelligence

• ATMs must have dye stain

• Limit trading hours (if possible)

Corrective controls

• Emergency preparedness

• CCTV surveillance cameras

• Armed response units

• Bullet resistant glass

• Alarms and panic buttons

Of course, this is not a guarantee of security. If a service station owner falls victim to crime irrespective of the preventive steps that have been put in place, it’s important to understand the following steps.

Principles you can apply during an armed robbery

Remain calm, it will help to keep the offender calm and reduce the risk of violence. By being calm you can observe things better and enhance your safety. Obeying the offender without question will improve your chances of enhancing your safety and the safety of your customers. Offenders are normally nervous and tense and will react better if you are seen to be doing what they want.

Remain as far away from the offender as possible, if you are too close to him he may feel uncomfortable and threatened. Try to remember any important details about the robber/s, their appearance, type and colour of vehicle and firearms used.

After the robbery

Activate hold-up alarms immediately after the offenders have left. Alarms should only be activated when it is absolutely safe to do so. If you are alone, lock the doors before phoning the police. Ask any customers in the shop to stay until the police arrive so that you have witnesses. Do not disturb the area or anything that may have been handled by the perpetrators. Give the SAPS the full information regarding what happened and where the crime scene is. Give the SAPS the description of the perpetrators, the vehicle used and if possible the direction in which they’re heading.

It’s very important to share crime information with service station owners about what’s happening in their direct area, because it’s very clear that criminals target high-risk areas. They do not only target one service station, but a few. When service station owners know what’s going on around them they can take the necessary precaution to prevent those types of crime as far as possible.

For more information contact Danie Venter, retail security manager in the petroleum industry at danieventer14@gmail.com





Share this article:
Share via emailShare via LinkedInPrint this page



Further reading:

City surveillance in South Africa
IDEMIA Government and Parastatal (Industry) CCTV, Surveillance & Remote Monitoring Integrated Solutions
Smart cities and their smarter, more responsible eye in the sky; a look at the video surveillance landscape in South Africa.

Read more...
Object monitoring technology
Dahua Technology South Africa Government and Parastatal (Industry) CCTV, Surveillance & Remote Monitoring Integrated Solutions Products
Powered by deep learning algorithms, the WizMind 5 Series can accurately detect six types of objects: luggage bag, backpack, box, shopping bag, bicycle and motorbike.

Read more...
Smart technology to get sports fans safely back in stadiums
Axis Communications SA CCTV, Surveillance & Remote Monitoring Integrated Solutions Entertainment and Hospitality (Industry)
While everyone’s eager to get back in their seats, stadiums will have to make some significant changes in order to ensure the health and safety of live sports audiences.

Read more...
Broader view, lower costs and ‘virtual’ PTZs
CCTV, Surveillance & Remote Monitoring Integrated Solutions
Dallmeier announces Panomera multifocal sensor cameras with an enhanced integration into Milestone XProtect, offering users a range of new capabilities for observing and monitoring large areas and vast spatial contexts.

Read more...
SAQCC Fire and the need to ensure compliance
SAQCC (Fire) Fire & Safety News Associations
One of the fundamental objectives of SAQCC Fire is to establish the necessary procedures for the education, training and registration of all appropriate personnel actively involved in the fire industry.

Read more...
Transport and logistics challenges in turbulent times
Editor's Choice Access Control & Identity Management Integrated Solutions Transport (Industry) Logistics (Industry)
Moving people and property safely and securely during these challenging times is a complex responsibility and technology is helping transport and logistics companies ensure operational continuity, facilitate uninterrupted movement and meet compliance requirements.

Read more...
Confidence with cloud-based warehouse management
Logistics (Industry) Integrated Solutions IT infrastructure
When companies rely on a dated warehouse management system (WMS) to run distribution centres, it’s not uncommon for the IT staff familiar with the system to move on.

Read more...
Optimising the supply chain
Transport (Industry) Integrated Solutions Logistics (Industry)
VSC Solutions has joined forces with Frontline Market Research to augment its strategic supply chain optimisation services with route-to-market and territory expansion capabilities.

Read more...
Estate security (problems?) start at the gate
Technews Publishing Editor's Choice Access Control & Identity Management Integrated Solutions Residential Estate (Industry)
Hi-Tech Security Solutions hosted a round table discussion in partnership with Milestone Systems on the topic of Residential Estate Security at the Indaba Hotel in Fourways, Johannesburg.

Read more...
The invisible control room
Technews Publishing Editor's Choice CCTV, Surveillance & Remote Monitoring Integrated Solutions Residential Estate (Industry)
While many would think that control rooms are too large and complex to be completely outsourced to a cloud provider, the latest technology makes the Control Room-as-a-Service (CRaaS) a reality.

Read more...