Countrywide emergency response with a click

March 2019 News, Security Services & Risk Management

Vox is introducing Vox 911, a mobile app-based panic button that helps family members to easily request for roadside assistance or emergency services, as well as notify friends and family instantly.

Apart from being able to send an emergency SMS to a select contact list - be it family, friends or even neighbours - the app gives users access to additional connected services such as roadside assistance, emergency medical services, and armed response or police.

“In an emergency, a Vox 911 user presses a panic button on their cell phone, which contacts the Vox 911 call centre. An operator then calls the user back, within 30 seconds on average, to find out what the emergency is. If unable to get through to the user, the call centre uses caller ID and location tracking to identify who the member is, where they are, and ensures there is an emergency response,” says Rudi Potgieter, senior product manager at Vox.

To provide peace of mind, the user is sent an SMS notification to confirm that their panic alert has been received. Similar SMS notifications can also be sent to a list of family and friends to be contacted in case of an emergency.

Vox has a partnership with a national response network, ensuring that users are able to get countrywide coverage; whether medical, roadside assistance or physical security.

“You need just one subscription for a family of four. There is no call out fee for using any of the services, though there is a fair usage policy to prevent abuse. The app further allows the user to make voice recordings, with the message being forwarded to selected family and friends,” says Potgieter.

While the panic button service is currently based on a smartphone app, Vox is working on an Internet of Things wearable that is not dependent on being linked to a phone, giving users a way of contacting the call centre even if their device happens to be stolen.

“While there are some similar services in the market, they are not as comprehensive as Vox 911. They either only operate in select major cities, do not connect to an emergency control centre, or do not integrate with private security, roadside assistance, or emergency services,” adds Potgieter.

The panic button is a further addition to Vox’s Guardian Eye stable of products, which focuses on using technology to improve and simplify security for both home and business users. The subscription costs R99.87 per month on a 24 month contract, or R109.95 per month, on a month to month basis - for a family of four users. To sign up for a 30-day free trial, visit the Vox website.

The Vox 911 app can be downloaded from the Google Play Store or the Apple App Store.


Credit(s)




Share this article:
Share via emailShare via LinkedInPrint this page

Further reading:

From the editor’s desk: Presenting … how you were hacked
May 2019, Technews Publishing , News
“It’s all fun and games until you hit the wall.” Someone said that to me once (an American, so I don’t know if that’s a common saying in the US). At the time I thought he watched too much reality TV. These ...

Read more...
Platforms and community lead the future
May 2019, Milestone Systems , Editor's Choice, CCTV, Surveillance & Remote Monitoring, News, Integrated Solutions
Milestone Systems took a look into the future of open platforms and the power of community at MIPS EMEA in Copenhagen in March this year.

Read more...
30 years of business continuity
May 2019, ContinuitySA, Technews Publishing , Editor's Choice, Security Services & Risk Management
ContinuitySA is celebrating its 30th anniversary this year and Hi-Tech Security Solutions spoke to CEO Michael Davies about the changes he has seen in the business continuity and disaster recovery markets.

Read more...
The benefits of background screening
May 2019, iFacts, Managed Integrity Evaluation , Editor's Choice, Security Services & Risk Management
Companies need to be more vigilant about the people they employ by making sure comprehensive background screening checks are conducted.

Read more...
iLegal 2019: Augmented surveillance - realising the full potential of CCTV
May 2019, Technews Publishing , Editor's Choice, News, Conferences & Events, Training & Education
iLegal 2019 will look at what is becoming known as Augmented Surveillance – using technologies and people interactively to maximise results from operators and control rooms in order to make intelligent security and business decisions.

Read more...
Local manufacturing from Hissco International
May 2019, Hissco , Editor's Choice, Asset Management, EAS, RFID, News
Hissco International recently announced it has set up a local manufacturing partnership that will supply X-ray equipment to partners around the world.

Read more...
Face to face with Suprema FaceLite
May 2019, Suprema , Editor's Choice, Access Control & Identity Management, News, Products
Suprema has announced the launch of FaceLite, the new generation compact face recognition terminal designed for enterprise access control as well as time and attendance applications.

Read more...
ASSA ABLOY showcases latest digital access solutions
May 2019, ASSA ABLOY South Africa , Editor's Choice, Access Control & Identity Management, News
ASSA ABLOY hosted a breakfast at the Country Club Johannesburg in Woodmead on 2 April, to showcase the company’s latest and greatest digital access solutions.

Read more...
Fidelity Fire Solutions receives BSI accreditation
May 2019, Fidelity Security Group , Editor's Choice, Fire & Safety, News
Fidelity Fire Solutions is one of the first fire solutions providers in South Africa to be awarded the British Standards Institution (BSI) certification for portable fire products.

Read more...
Enthralled, educated and entertained
May 2019, Securex South Africa , Editor's Choice, News
Securex South Africa 2019 gears up to educate the industry, with free access to five content streams.

Read more...