Integrated visitor management

June 2018 Access Control & Identity Management, Integrated Solutions

It is apparent that visitor management has become an expanding market due to the eruption of a multitude of residential estates and business parks throughout South Africa. What is not so obvious to the untrained eye is the huge variance between what can be considered a high-quality, all-inclusive system, versus a disparate, lacklustre system on the other end of the scale.

According to Mike Austen of Powell Tronics, ensuring the solution you end up with is going to bring you a satisfactory return on investment and actually do the job it is intended for, starts with the installer you choose to align yourself with, as well as the versatility of the solution you choose.

He suggests that the management of ­business parks and the homeowners ­associations (HOA) of residential estates ask for certification to ensure that the installer has received appropriate training in the products they are installing and that they have networking knowledge and experience. In addition, a comprehensive list of previous clients, particularly in the estate visitor management space, should be supplied.

The latter will ensure that the installer is able to identify, discuss and mitigate risks in a cost-effective and application-specific manner.

“In our experience, the installer often works for the same company that provides a guarding service to the estate. In this way, there is an unequivocal accountability and reduces finger pointing if issues arise. We would suggest that end-users ask well-known and recognised hardware and software ­suppliers for their recommendations,” says Austen.

Another source of valuable information for residential estate managers is ARC (Association of Residential Communities) who believe that: ‘since 80% of HOAs share similar issues and challenges there is a great opportunity for increasing efficiencies through sharing information and collective networking.’

The right solution and service provider

Just as important is the choice of technology provider. Austen says that while the flooding of the local market with low-cost wannabe visitor management and access control products may seem to tick the boxes for the budget-constrained estate manager, the negative backlash of product failure down the line is really not worth the initial cost savings.

Visitor management is not just a single-product solution, but rather the integration of a number of elements that can work seamlessly together with minimum intervention if the correct solution is chosen. This means that one needs to carefully select technologies that are based on similar functionality and that can be managed via a common platform.

Because the security officer receiving ­visitors at the entrance to an estate needs to be mobile, so too does the technology he uses to capture driver’s licence, identity card and vehicle registration data. Easy-to-use mobile apps written to be used on smart devices as well as dedicated readers are therefore a good choice, but ultimately the best and most secure solutions are those that are fully integrated to maximise linking of relevant data.

Any integrated solutions should have comprehensive reporting facilities. This goes hand-in-glove with the provision of a reliable Wi-Fi network which will allow reports to be sent in real-time should that be required. Furthermore, strong encryption tools should form part of the technology to ensure that data cannot be stolen or misused.

“With regard to portable devices, aligned with these capabilities is a lock-down facility which prevents the security officer from tampering with the device’s settings. And it goes without saying that any device should be rugged and durable and able to withstand the knocks that form part of the environment in which the technology operates,” Austen points out.

Effective integration

With regard to integration of various visitor management technologies, the individual APIs (Application Programming Interfaces) of each technology should be shared by all suppliers to ensure that the technologies are able to communicate, without any functionality of the individual elements being lost in translation. Austen cautions that not only should integratability be a given, but that each element by its nature, should be able to operate independently to ensure that the entire system does not fail if one element in the chain becomes inoperable.

Austen says that other factors to be considered when selecting an integrated visitor management solution is a strong support structure that begins with the risk assessment and continues after the installation is complete, for the duration of the solution’s life. Similarly, training is vital to ensure that all users of the system are completely familiar with the technology, its functions and purpose. On-site training of end-users and offsite training of installers is considered the norm, he adds.





Share this article:
Share via emailShare via LinkedInPrint this page



Further reading:

Palm-vein biometric kiosks secure SAP at Transnet Engineering
Access Control & Identity Management Transport (Industry) Videos
Securing access to SAP is essential to avoid fraud or corruption. Ensuring that users can access the software quickly, easily, and conveniently to do their jobs is also essential.

Read more...
Empower individuals to control their biometric data
Information Security Access Control & Identity Management Security Services & Risk Management
What if your biometrics, now embedded in devices, workplaces, and airports, promising seamless access and enhanced security, was your greatest vulnerability in a cyberattack? Cybercriminals are focusing on knowing where biometric data is stored.

Read more...
Security industry embraces mobile credentials, biometrics and AI
AI & Data Analytics Access Control & Identity Management Integrated Solutions
As organisations navigate an increasingly complex threat landscape, security leaders are making strategic shifts toward unified platforms and emerging technologies, according to the newly released 2025 State of Security and Identity Report from HID.

Read more...
Nice launches DC Blue Astute garage door motor
Nice Group South Africa Technews Publishing News & Events Access Control & Identity Management Perimeter Security, Alarms & Intruder Detection
Nice Systems SA has launched the Nice DC Blue Astute, a garage door motor for the South African market featuring a pre-installed lithium-ion battery instead of traditional lead-acid batteries.

Read more...
Towards a global digital passport?
Access Control & Identity Management
In a world where borders are more connected and closely monitored, the idea of a universal digital passport could revolutionise how we travel, work, and even perceive citizenship.

Read more...
Empower individuals to control their biometric data
Information Security Access Control & Identity Management Security Services & Risk Management
What if your biometrics, now embedded in devices, workplaces, and airports, promising seamless access and enhanced security, was your greatest vulnerability in a cyberattack? Cybercriminals are focusing on knowing where biometric data is stored.

Read more...
A platform for access and identity at Securex 2025
Securex South Africa Access Control & Identity Management Facilities & Building Management
South African companies involved in supplying access control technology, security services, and data management are well-positioned to tap into the expanding access control market at Securex 2025.

Read more...
Background checks: risk levels and compliance
iFacts Access Control & Identity Management Security Services & Risk Management
Conducting background checks is a vital step in the hiring process for employers or when engaging service providers; however, it is crucial to understand the legal framework and regulations governing these checks.

Read more...
Insurance provider uses Net2 For access management
Paxton Access Control & Identity Management Integrated Solutions Healthcare (Industry)
BestMed selected Paxton Net2 for its access control requirements because of its simplicity of installation and ease of navigation for end users, as well as the 5-year warranty.

Read more...
Identity is a cyber issue
Access Control & Identity Management Information Security
Identity and access management telemetry has emerged as the most common source of early threat detection, responsible for seven of the top 10 indicators of compromise leading to security investigations.

Read more...