printer friendly version

The future surveillance control room

CCTV is no longer about simply recording footage and then watching it after something has happened. CCTV is extending its reach into the air, across platforms, and into specialised databases. Today’s technology allows operators to analyse video footage in collaboration with other data to develop intelligence and insights that allow companies to proactively deal with incidents rather than being restricted to reacting after the fact.

The central point where this proactive management occurs is control rooms, which are also evolving from observation posts into the nerve centres of business and social environments. With the right design and set up, today’s control rooms can take the lead in crime prevention and site management, delivering far more than security operations if the right people, processes and technology is in place.

In his presentation at iLegal 2016, Hannes Hendriks, Estate Manager at Serengeti Golf and Wildlife Estate will discuss the future of the surveillance control room and the types of people one needs to fulfil these challenges. In the Residential Handbook 2016, Hannes mentioned that control rooms have become more important over time. Far from a place where people sit and look at video screens, Hannes believes the control room of the future will indeed be a nerve centre as all the electronic devices that create data will be attached to a fibre backbone, transported to the nerve centre where it will be transformed to intelligence that puts decision makers in a better position to make informed decision in various situations.

Hannes will touch on the impact new technologies have on the operation and effectiveness of control rooms. This requires different ways of looking at information, thinking through integrated decision making, and effective communication of this kind of information. Besides looking at the technology itself, he is a strategic thinker who already has a intelligence specialist and function incorporated into the enterprise, and has looked at training for service interactions with estate clients as part of the quality of delivery.

Hannes has extensive experience in taking on and managing projects on the cutting edge of technology and operations. He will use this background and his current thinking to highlight how new technologies and enhanced systems have the potential to change the control room, the type of service provided, and the capabilities needed for dealing with these kinds of changes. He will also discuss the implications for staffing and managing these kinds of control rooms, which, if not here already, are just around the corner.

Share this article:

Further reading: