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Free biometric support to customers

Celebrating a decade of service, the South African biometric solutions provider Ideco is offering its partners and customers free support through its repair and support centre. Ideco is the primary support, repair and maintenance agent for Safran Morpho in sub-Sahara Africa and also the only certified component level repair house.

Ideco’s managing director, Marius Coetzee says “We have more than 10 years of experience of intricate repairs which has enabled us to save our clients more than R2-million per annum. We go beyond board replacements to guarantee our customers the lowest total cost of ownership. More importantly, we offer free support to all our partners and customers.”

Coetzee says Ideco’s Repair Centre offers a ‘Fast Track’ option to ensure mission critical equipment is given high priority. A two hour warranty swap-out or repair is available for all products sold through Ideco’s official distribution channel and are covered under the standard or extended warranty options. Ideco keeps sufficient spares stock on hand to ensure repairs can be completed as quickly as possible.

“As an added level of convenience, customers have access to an easy online tracking option through our web portal that allows them to track repair progress online. Automated reminders are also sent after three months to ensure devices are not forgotten,” he says.

Coetzee says thorough pre-testing and quality assurance is done to ensure that there are no faulty readers shipped and installed at end-user sites. “All units are cleaned and scanner calibration checked as part of our standard assessment process, at no additional cost.”

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