Milestone delivers continuous return on investment

August 2015 News & Events, Surveillance, Integrated Solutions

Milestone Systems has announced a support service under the name Milestone Care, as part of the company’s ongoing commitment to maximise the business value of video management systems for partners and customers. Milestone Care can help minimise risk and downtime as well as reduce support costs through a tiered choice of comprehensive technical services, including direct assistance in deployment and daily operations, and resolving issues in the video infrastructure.

Milestone Care is a supplement to the support that customers already receive today from the Milestone reseller network. Partners and customers can choose to leverage Milestone Care for a more complete and flexible support package. The service is designed to provide customers with different service levels depending on their need, for example 24/7 support or during weekends.

All Milestone product and service offerings are sold exclusively through Milestone Partners, empowering them to provide just the right solution for each customer, with the expert support service levels they need most, when they need them. The Milestone Care service organisation can draw from all the global resources of Milestone Systems, delivering locally.

The Milestone Care offering consists of four different levels:

Milestone Care Basic – Included with all Milestone products, this package gives access to online support resources and user forums. The service includes online access to the latest versions of all Milestone software and device packs for updating camera drivers. This service offers 30% credit when upgrading a current Milestone software product to the newest version of the same product, or when upgrading to a more advanced product.

Milestone Care Plus – This package provides the above and adds advanced remote support options with the Milestone Customer Dashboard. This is an online remote monitoring diagnostic service managed by a Milestone partner to do system health checks and resolve issues without the need for customers to be involved. This service level offers full investment protection with 100% credit when upgrading from a current Milestone software product to the newest version of the same product, or when upgrading to a more advanced product.

Milestone Care Premium – In addition to the above packages, this includes direct and prioritised technical email and phone support and expert assistance 24/7/365, and can be delivered in the customer’s preferred language. Prioritised handling and committed response times with service level agreements, ensures dependable and swift resolution of issues.

Milestone Care Elite – Beyond the services listed above, this package provides a Milestone Technical Account Manager dedicated to the

customer – the highest possible support level from Milestone. Prioritised handling and committed resolution times with service level agreements, ensures that any critical software issue is resolved promptly and professionally. Customers gain direct access to Milestone internal support systems, with deep insights into the workings of the VMS.

“Milestone is adding more services as an important business area focus, for our partners and customers to achieve the most out of their open platform technology solutions. We aim to support every step of the journey with Milestone,” says Kenneth Hune Petersen, chief sales and marketing officer, Milestone Systems.

Milestone Care is sold exclusively by authorised Milestone Partners to end customers. The launch video can be seen at www.milestonesys.com/care-launch

For more information contact Milestone Systems, +27 (0)76 811 7495, [email protected], www.milestonesys.com



Credit(s)




Share this article:
Share via emailShare via LinkedInPrint this page



Further reading:

Highest increase in global cyberattacks in two years
Information Security News & Events
Check Point Global Research released new data on Q2 2024 cyber-attack trends, noting a 30% global increase in Q2 2024, with Africa experiencing the highest average weekly per organisation.

Read more...
From QR code to compromise
Information Security News & Events
A new attack vector involves threat actors using fraudulent QR codes emailed in PDF attachments to bypass companies' phishing security measures by requiring users to scan the code with their mobile phones.

Read more...
Boost revenue streams for MNOS
News & Events Security Services & Risk Management Financial (Industry)
ReveNet has introduced its new solution, designed to safeguard and potentially boost revenue streams in an increasingly challenging landscape for MNOS. The new platform combines advanced analytics and is built on trust, transparency, and sustainability principles.

Read more...
Here’s to a SMART 2025
SMART Security Solutions Editor's Choice News & Events
This is the final news brief from SMART Security Solutions for 2024, and the teams would like to take this opportunity to thank our readers, advertisers and partners and wish everyone a safe and secure festive season.

Read more...
Organisations fear AI-driven cyberattacks, but lack key defences
Kaspersky Information Security News & Events Training & Education
A recent Kaspersky study reveals that businesses are increasingly worried about the growing use of artificial intelligence in cyberattacks, with 56% of surveyed companies in South Africa reporting a rise in cyber incidents over the past year.

Read more...
South African SMBs chart growth amid economic uncertainties
News & Events
Survey shows that business confidence among South African SMBs remains strong at 78%, but opportunities abound to boost productivity and accelerate digital transformation. Additionally, AI adoption has gained traction, with two-thirds of South African SMBs investing in AI over the past year.

Read more...
ONVIF launches new online learning initiative
Training & Education Surveillance News & Events
ONVIF has released the first course in a new online learning initiative designed to promote greater knowledge and understanding of ONVIF's workings. The first “Introduction to ONVIF” course is now available.

Read more...
Gallagher Security opens Cape Town office
Gallagher News & Events Access Control & Identity Management
Acknowledging a significant period of growth for the company in South Africa, opening a second office will enable Gallagher to increase its presence across the region with staff based in Johannesburg and Cape Town.

Read more...
Physical security technology trends to watch in 2025
Technews Publishing News & Events
There are some exciting developments and significant changes, some technical and some operational, taking place in the market that security professionals should be aware of as they plan for the year ahead.

Read more...
Axis announces ARTPEC-9 SoC
Axis Communications SA Surveillance News & Events
Axis Communications has announced the 9th generation of its system-on-chip (SoC). ARTPEC-9 builds on and refines the capabilities and features of previous generations of the company’s in-house designed SoC, including exceptionally low bitrate, AI-powered analytics, quality imaging, and enhanced cybersecurity.

Read more...