Many of the speakers at the breakfast highlighted the fact that meeting standards is crucial to being better than the opposition and winning the hearts of customers. Without real commitment to driving results this is very difficult to achieve. Large scale security providers struggle to provide specialised services in this regard as it takes intense owner driven involvement on an ongoing basis.
Ian Downie, sales and marketing director of Xone Integrated Security spoke briefly on the incredible success Xone is having with customers who are willing to invest in a partnership and who are tired of the traditional security service providers who view security staff and technology as commodities.
“Xone has established a reputation within the security industry as a freight and logistics specialist,” he said. “From Access Freight in Durban, where we secure the busiest container depot in Africa, to Grindrod, one of our oldest customers which moves thousands of containers a month, to Sea Harvest in Saldanha where our security measures oversee over 3000 permanent staff, Xone Integrated Security has made a significant and quantifiable difference to our customers’ risk, safety and security.
“We provide a cost efficient solution where security equipment, security officers and processes integrate into a seamless, effective whole, and which focuses on access control, perimeter control and the real-time monitoring of the activities of people and cargo, with effective reporting and Management by Exception as key elements. Command and control is a crucial element, although we are both a manpower provider as well as a real technology house. It is the realisation and measurement of processes in a structured turnkey fashion that unlocks the most value.”
Xone is able to provide complete managed services to drive improvements in safety, security, productivity and cost efficiency within the freight, facility, logistics, manufacturing and warehousing environment.
This includes provision of area managers, area inspectors, on-site managers and / or supervisors, control room operatives, security officers, process-control through automated software, and reports geared towards effective risk management.
Technology ranging from thermal cameras with video analytics, to intelligent learning systems and biometrics is used to unlock value. Multi-tier control rooms, incident management systems, CCTV, access control and perimeter detection are some of the tools used. Maintenance can then be added as part of this turnkey service.
The application of numerous standards as well as Xone’s own ISO 9001: 2008 accreditation allow for objective measurable results which can really drive the safety and security objectives on a continuous improvement basis.
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