Top installer questions

June 2015 Conferences & Events

Since its launch in South Africa last year, The Paxton Group, a global designer and manufacturer of electronic access control and door entry systems, has trained nearly 600 installers from over 300 companies on the Certified Paxton Installer Programme, a free access control workshop.

The workshop aims to provide the expertise and skills to install Paxton products confidently and correctly first time. For installers this means less time on site, increasing the profit, and greater customer satisfaction as the workplace experiences less disruption with highly-trained installers.

As well as focusing on educating the installer, Paxton has also learnt a thing or two from conducting the programme. Feedback and response from attendees has broadened Paxton’s breadth of knowledge and understanding about the South African security market and its installers. With this awareness the company hopes to improve upon its offering and give installers exactly what they’re asking for – fast training, simple to install systems and consistently great support.

Paxton trainers, Riaan Van Der Merwe and Werner Geldenhuys have amassed 33 years’ experience in the security industry. They detail the top questions asked by installers attending the training programme.

How long has Paxton been available to buy in South Africa and where from?

Paxton has been on the market in South Africa for 10 years. The company sells through distribution, and its range of products are available to purchase from Reditron, Pinnacle Security and Westcon Security Solutions.

Is Paxton more expensive than local brands?

Although Paxton is UK based, it is no more expensive than buying a local brand; in many instances, its products are cheaper.

Paxton pays attention to the development of high quality products, customer care and support. The company offers a variety of security solutions to suit different site requirements. Paxton’s modular system design and one door philosophy means doors can be added as required or when budget becomes available. The company also offers free software upgrades for life and free training for its installers.

Does Paxton manufacture multi-door controllers?

Paxton’s signature access control system is Net2, an advanced PC-based access control solution. Net2 is a single door access control unit offering centralised administration and control of sites from one to one thousand doors and up to 50 000 users.

Paxton controllers operate separately meaning that if one controller fails, the remaining doors will still operate as separate functioning units. In contrast multi door controllers can raise certain issues, for example if you have a four-door controller installed that fails, you will lose access to all four doors.

Amongst other benefits this distributed intelligence architecture facilitates the simple extension of systems to future-proof your installation.

If a controller goes offline, will I still have access rights?

Yes. Net2 is designed to work seamlessly in the event of communications failure. It will continue to permit or deny access to users as appropriate. Once communications are re-established the activity is reported back to the PC.

What is the process for returns?

The first port of call is to contact Paxton’s technical support team, available to help six days a week, 52 weeks a year. They will then assist with troubleshooting and if a unit is confirmed as faulty you simply return it to the distributor it was purchased from. All Paxton products are covered by Paxton’s five-year warranty and no quibble returns policy

To find out more about attending the Certified Installer Programme please visit Paxton’s website: http://paxton.info/2355. The programme covers both the commercial and technical elements of selling and installing access control. Sessions are taking place close to major cities such as Cape Town, Johannesburg and Pretoria, throughout 2015.

For more information, contact Rhian Spurrier, Paxton, +44 1273 810 633, rhian.spurrier@paxtonaccess.co.uk, www.paxtonaccess.co.za





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