24/7 monitoring of time and attendance devices

July 2012 News

Corporate clients using ERS Biometrics’ time and attendance Web-based solution, now have a proactive support service available to them where devices are continuously monitored to ensure uninterrupted operation. Even before the client becomes aware that there is a problem with either the devices or the entire system, ERS is able to detect the problem and inform the client. If it cannot be resolved telephonically, a technician will be dispatched to the site to rectify it promptly.

ERS Biometrics sales director, Delme Hawkins says, “Our aim is to be proactive rather than reactive. A common problem is that the service level on response to call-outs is poor, leaving the customer without an operating clocking system – sometimes for days and weeks – and consequently payroll functions are adversely affected.

The T&A devices are monitored on a dashboard with a visual summary of the clocking devices and their locations within a company and branches, even broken down to be viewed by province. The system will highlight any problem related to the device communication, the GSM network or power failure. The client is also able to link in on the Web-based service and monitor their dedicated system.

The client is notified of any faults and when isolated, it is logged on ERS Biometric’s Support Log Ticketing System and the client can monitor the progressive steps made to handle the problem until resolved. ERS undertakes to dispatch a technician to site within 48 hours.

For more information contact ERS Biometrics, 086 112 3438, info@ersbiometrics.co.za, www.ersbiometrics.co.za





Share this article:
Share via emailShare via LinkedInPrint this page



Further reading:

New hires at iPulse
Issue 7 2020, iPulse Systems , News
iPulse has welcomed two new employees into its ranks. Shai Weil has been appointed as operations director, while Corneli Botha is the new customer sales liaison.

Read more...
HID Global acquires Access-IS
Issue 7 2020, HID Global , News
HID Global acquires provider of miniaturised reader devices that combine key technologies for mission-critical markets.

Read more...
Securing digital transformation
Issue 7 2020 , News
Schneider Electric partners with Fortinet to strengthen ability to secure operations across the business lifecycle and unlock the advantages of a secure IIoT.

Read more...
Suprema integrates with Paxton’s Net2 access control
Issue 7 2020, Suprema , News
Suprema has announced it has integrated its devices with Paxton’s access control system, Net2.

Read more...
Free cybersecurity courses
Issue 7 2020 , News
Check Point Software partners with Harvard and MIT-founded edX to deliver free online courses to help close the cybersecurity skills gap.

Read more...
Fidelity partners with Auto & General Insurance
Issue 7 2020, Fidelity Security Group , News
Fidelity Services Group in partnership with Auto & General Insurance has launched Fidelity InSure, a comprehensive vehicle, home, and building insurance offering.

Read more...
More apps for open camera OS
Issue 7 2020 , News
The App Challenge will result in 21 new apps running on the Security & Safety Things’ camera OS, based on the Android Open Source Project.

Read more...
Milestone Systems announces Thomas Jensen as new CEO
Issue 7 2020, Milestone Systems , News
Milestone Systems announced that its board of directors has appointed Thomas Jensen as chief executive officer. Jensen will assume the role on October 1, 2020.

Read more...
Suprema announces its first virtual event
Issue 7 2020, Suprema , News
Suprema will be hosting its first virtual event, Suprema Connect 2020, which is scheduled to take place over one month from September 15.

Read more...
From the editor's desk: Waiting for PoPI
Issue 7 2020, Technews Publishing , News
A while ago we heard of yet another cyber breach, this time from Experian.

Read more...