Integrated information platform for risk management

March 2024 Editor's Choice, News & Events, Security Services & Risk Management

Online Intelligence recently launched version 7 of its CiiMS (Centralised Integrated Information Management System). Speaking to SMART Security Solutions after the launch event, the company’s Arnold van den Bout described the enhancements and services on offer in version 7.

Online Intelligence, formed in 2003, is a software and services provider specialising in configurable and integrated solutions for enterprise risk, security management, incident and investigative case management, and event/alarm monitoring. It now boasts clients globally, and its integrated solutions address their risk and security concerns.

CiiMS 7 is a complete interface redesign that makes it easier for clients to navigate and access the applications. These are all integrated to deliver a single platform for risk and intelligence. It is available as a cloud service or onsite for companies with sensitive information to protect – such as banks.

The new CiiMS Risk application is an enterprise risk management framework that integrates threat and risk identification, mitigation, and monitoring into the platform. Risks are categorised and measured by the traditional probability and severity categories and potential consequences, which can be displayed on a risk matrix chart. The application now also offers risk forecasting through its dynamic rules engine.

Old and new events captured in CiiMS can be evaluated at set intervals to see whether they fit any risk forecasting scenarios for the client and allow them to compare potential and actual consequences. The system is also integrated into over 100 third-party platforms in the risk and security market to capture and analyse all the data on one platform. The results include all relevant information that potentially impacts the user's risk profile.

Additional applications

CiiMS Signal Tower integrates with various systems, including alarm technologies, ANPR/LPR databases, guard monitoring systems, CCTV platforms, fleet management, IoT, and industrial control systems. It can be linked to more than one of these systems simultaneously, allowing for the processing of large data volumes and quick updates to dashboards, analysis, and reporting.

With all that data in one platform, users can easily search for events, known risks or potentially new risks, and drill down into granular information to assist in investigations. This leads to CiiMS Intel, an incident and investigative case management application, a central repository of incidents, profiles and investigation management data.

Not forgetting the mobile security and risk operators who require data and have information to share while away from their computers, CiiMS Go is a mobile app designed for on-the-go operations. Users can create occurrences and checklists, even when offline in areas with no coverage. An emergency SOS alarm is also part of the app, sending the user’s information and last known location to the Signal Tower application.

Threat intelligence

Risk management is not only an internal discipline, but also needs to be cognisant of external threats that can influence business operations, such as riots or fuel shortages. CiiMS supports integrating external threats, including forecasted or expected threats, ahead of time, allowing clients to take appropriate measures. AI is used to forecast and project correlations between the external environment and the business’s risk management, warning, for example, that a specific threat could impact operations in a certain manner.

The data used to determine the external threats is gathered from various informal and formal sources, as well as OSINT (open-source intelligence) sources. These risks are disseminated via the CiiMS platform and multiple other mechanisms, such as WhatsApp.

A short video highlighting the above and other features of CiiMS 7.0 is available on the Online Intelligence home page (

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