Hytera and KZN Police Service roll out digital call handling system

Issue 8 2022 Government and Parastatal (Industry), Asset Management, Integrated Solutions

Hytera Communications announced that the municipality of Ray Nkonyeni in the KwaZulu-Natal province of South Africa is now using its digital call handling system for the reporting and recording of crimes.

The Hytera system replaces old-fashioned paper documents and is already making it much easier for citizens to report crime, and for the police and other authorities to process incidents and, ultimately, solve crimes.

Ray Nkonyeni Municipality is a newly established local municipality in the province of KwaZulu-Natal in South Africa. It is the fifth most populous municipality in the province and located on the southeastern shore of South Africa, facing the Indian Ocean. The municipality is a well-developed tourist destination offering a mix of attractions including beaches, savannah populated by big game animals, and mountains.

Previously, people wishing to report a crime either had to visit the municipal government office in person or make a telephone call. The office clerks then recorded the crime information on paper documents which often became hard to locate and were occasionally lost.

The government therefore decided to invest in a digital crime reporting system to increase reporting accuracy and make it faster and easier to find documents.

Hytera supplied and installed its completely paperless online Call Taking and Handling System (CTHS). The team then customised its proprietary software to meet Ray Nkonyeni’s specific needs. The new system provides multiple benefits for improving both the safety of citizens and the efficiency of the police service, including:

• Faster responses to emergency calls and the ability to immediately dispatch police officers to an incident.

• Timeline-based tracking and recording of incidents, including status changes, actions performed and the ability to play voice recordings online. Supervisors can also monitor call-takers and join outgoing calls.

• Clear and easy access to documents and reports, including historical case tracking and management.

• The ability to generate call and incident statistics that help monitor progress, and identify where further improvements can be made.

• The preservation of resources like paper, which helps to protect the environment.

• Reduced costs. The new Hytera digital system is now enabling the Ray Nkonyeni municipality to save hundreds of thousands of rand annually.

Speaking to Hi-Tech Security Solutions, Ray Hesse, head of pre-sales at Hytera South Africa, noted that while the CTHS has been rolled out in one municipality, there are others in the pipeline. More than simply managing the emergency services for one municipality, however, the software is scalable and can be used for city, provincial and even national emergency centres, collating information to assist in the optimal response in times of emergencies – such as the recent flooding in KZN.

Ken Lin, deputy director of Hytera Southern Africa, said, “We are delighted to welcome another African municipal customer to the Hytera family. Through our partnership with Ray Nkonyeni Municipality, we are using technology to improve life for both citizens and police employees.”

Selwyn Naidoo, chief manager of the Fire, Rescue & Disaster department of Ray Nkonyeni, said, “We are very happy to use the Hytera Smart Call Taking and Handling System. It really helps us to improve the efficiency of working internally and dealing with all the incidents from the Municipality.”

Hytera is looking for additional distributors and resellers across Africa to meet growing demand for its portfolio of products designed for communication, dispatch and data transmission in public safety, utility, mining, transportation and commercial industries.

Share this article:
Share via emailShare via LinkedInPrint this page

Further reading:

Access and identity in 2024
Technews Publishing Gallagher HID Global IDEMIA Ideco Biometrics Enkulu Technologies neaMetrics Editor's Choice Access Control & Identity Management Integrated Solutions
SMART Security Solutions hosted a round table discussion with various players in the access and identity market, to find out what they experienced in the last year, as well as their expectations for 2024.

Integrated transportation security
Guardian Eye AI & Data Analytics Integrated Solutions Logistics (Industry)
HG Travel installs an AI-powered camera system integrated across 115 vehicles throughout a fleet comprising 160 vehicles of different sizes, along with predictive and self-monitoring tools to track tyre condition, fuel consumption and theft, and overall vehicle maintenance.

Embracing next-generation surveillance for safer cities
Surveillance Integrated Solutions AI & Data Analytics
With the South African government highlighting the importance of building smart cities by integrating advanced technologies to make them more resilient and liveable, the role of next-generation network video and surveillance technologies cannot be ignored.

Gallagher Security releases Command Centre v9
Gallagher News & Events Access Control & Identity Management Integrated Solutions
Richer features, greater integrations, with the release of Gallagher Security’s Command Centre v9 security site management software designed to integrate seamlessly with various systems and hardware.

Integrating farming and security solutions for productivity
Security BIS Agriculture (Industry) Integrated Solutions
Security challenges are a harsh reality in South Africa, particularly for those in remote areas. Sadly, recurring rural crimes like farm attacks and livestock theft are part of the farming community’s lives.

Simplify AARTO compliance for fleets
Guardian Eye IoT & Automation Asset Management Transport (Industry) Logistics (Industry)
While there are challenges around the management and implementation of the AARTO Amendment Act, there are also benefits that need to be understood today to ensure compliance and value tomorrow.

Logistics operators stand up to safety challenges
Logistics (Industry) Asset Management Transport (Industry)
The second annual Webfleet Road Safety Report for 2023 outlines common safety factors, challenges and solutions that South African transport operators face; deteriorating roads, poor vehicle maintenance, congestion and driver fatigue are common challenges.

People screening goes mobile
Xscann Technologies News & Events Asset Management
Xscann Technologies has delivered a new mobile solution with added value for people screening. This turnkey solution requires no civil works as it is an all-in-one complete body scanning solution built in a shipping container.

Securing road transport across Africa
Technews Publishing Editor's Choice Asset Management Transport (Industry) Logistics (Industry) Risk Management & Resilience
SMART Security Solutions spoke to Filipe de Almeida, the Portugal & Spain Regional TAPA EMEA Lead, and Massimo Carelle, the TAPA EMEA Africa Region Lead, about securing transport and logistics in hostile environments.

HDR multi-camera solution for autonomous mobility
IoT & Automation Integrated Solutions
e-con Systems has launched the STURDeCAM31, a small form factor camera that has been engineered to make autonomous mobility safer by ensuring reliable and superior imaging quality even in challenging outdoor lighting conditions.