Solving coworking front-desk drama

Issue 3 2022 Access Control & Identity Management, Products

Coworking spaces are in higher demand than ever before. Just as the workforce readied itself to ‘return to office’ (RTO), the rising petrol price has made the daily trips infeasible. Many employers have settled on a new, hybrid RTO model that uses shared office space.

While many companies illustrated that ‘work-from-home’ (WFH) does indeed work, there are valuable elements of being in the office environment that can’t be simulated. Boardroom brainstorms and candid chats in the office reportedly lead to greater innovation and problem solving. Other reports claim that office days improve accessibility to management – one of the most significant drawbacks of WFH.

A fair compromise has been found in coworking spaces, which enable the best of worlds. Employees go into “the office”, closer to home, two or three days per week, where they can hold meetings, engage with fellow workers, and save on fuel.

Flexible, shared and coworking offices have taken off with great success, but because occupational churn is high, the front-desk can be a difficult – if not dreadful – place to manage.

Digital reception solves front-desk headaches with visitor management and access control. Onboarding and offboarding of occupiers (preferred over tenants) is entirely electronic. Even photographs are loaded onto the system beforehand allowing, access control by facial recognition from their first day. Occupiers then self-manage guests by sending a WhatsApp PIN or QR code invitation. Attendees, in turn, sign in electronically, and a notification is sent on their arrival.

ATG Digital launched At Reception, a digital solution for front-desk security protocols in 2018. Head of sales, Ariel Flax, says that although there is marked uptake of the product in recent years, digital reception has always been well received.

“People prefer dealing with technology. It is a strange phenomenon but place a tablet at the reception desk allowing for self-service sign-in and people gravitate towards it,” says Flax. “As needs and technology evolved, the product has grown with it.”

Flax says that digital onboarding and self-service are two main reasons digital reception is in high demand at coworking space offices. Other reasons include:

• Creating a professional, digital-first impression for the environment and occupiers.

• Keeping an electronic record of all visitors that is securely stored.

• Touchless guest registration.

• Facial recognition access control.

• Covid pre-screening.

• Flexibility with working hours as the digital reception is always available.

• Cost-saving for operations with lean staffing.

• Integration with security, surveillance and reporting.

“Front-desk has traditionally been a frantic place in serviced offices and coworking spaces, but technology alleviates the burden of knowing who is working where and on what days,” says Flax.

For more information contact ATG Digital, +27 10 500 8611, [email protected],

Share this article:
Share via emailShare via LinkedInPrint this page

Further reading:

Gallagher launches Tech Talk
Gallagher News Access Control & Identity Management Perimeter Security, Alarms & Intruder Detection
Gallagher has announced the launch of its new Security in Focus podcast series called Tech Talk, hosted by chief technology officer Steve Bell.

IDEMIA and Ideco demonstrate their value stacks
Technews Publishing Ideco Biometrics IDEMIA Conferences & Events Access Control & Identity Management News
Ideco and IDEMIA recently hosted a travelling show where attendees were given an update on the companies, as well as the full value stack they offer.

Paxton10 simplifies building security
Paxton Access Control & Identity Management
Paxton provides a single platform for access control and video management in Paxton10, its newest innovation that allows users to manage their facilities from one simple security system.

Hikvision releases panoramic camera range with ColorVu
Hikvision South Africa CCTV, Surveillance & Remote Monitoring Products
Hikvision has released a new range of panoramic cameras that use integrated ColorVu technology to provide vivid and full-colour video imaging for a wide field of view in light conditions as low as 0,0005 lux.

Water deluge fire suppression system
FS Systems Editor's Choice Fire & Safety Mining (Industry) Products
The FS Group custom-designed and installed an electronically actuated water deluge fire suppression system for an underground explosives magazine, ensuring both the safety of miners and operations, as well as regulatory compliance.

Have biometrics changed the way mines operate?
ZKTeco Mining (Industry) Access Control & Identity Management
The mining industry continues to improve conditions for mine workers, striving for zero harm, however, innovations which improve worker safety and increase operational efficiency are still needed.

Adapting to the new normal
Access Control & Identity Management
SATEC (SA Technologies) had to develop a new strategy to enhance its current product features to align and adapt to market trends within the technology sector.

AI will drive the future of access control
Suprema Access Control & Identity Management
Artificial intelligence is driving changes previously in the realm of the imagination. AI-based voice recognition and image recognition enable machines to understand and recognise things better than humans are able to.

All-mobile people management solution with facial recognition
Editor's Choice Integrated Solutions Security Services & Risk Management Products
The new mobile Incident Desk People Management platform with facial recognition combines identification data on suppliers, staff, sub-contractors and even people on watch lists, for less than the cost of traditional service management tools.

Powder coating provides durable finish
Turnstar Systems Access Control & Identity Management Industrial (Industry)
Turnstar’s powder coating line provides corrosion resistance, high-quality surface finishing and a long-term environment-friendly impact for all access control components the company manufactures.