Managing guarding staff

Issue 9 2020 Security Services & Risk Management

Gone are the days when security staff are dropped on site and collected in rotation for the next shift. With the cost of living skyrocketing, more is being expected from the security service provider. Making sure that security staff are managed to the fullest, and that the mandate from the client is met and professionally managed, is critical to retaining customers. To achieve this, security companies use the services of Onguard Patrol Management to assist with operational staff management.

There are three types of patrol systems available to the Onguard brand. The basic Onguard MKiii RFID baton system uses a control panel mounted in the guardhouse. When guards start and end a patrol they register on the panel and patrol information is then pushed to the secure server via a GSM modem.

The Onguard Mobi RG310 and Onguard Mobi T199 each offer different features, allowing for a multipronged solution to a site's requirements. Both units in the Mobi range can facilitate up to 100 NFC patrol points. The Mobi RG310 allows for instructions to be given to the guard at each point they visit.

The inter-point delay and loiter feature allows you to stipulate a time between each point so as not to ‘run the baton’ and finish the patrol early, making sure a patrolling guard stays on patrol for a pre-determined time. Reporting incidents from the Mobi RG310 while on a patrol has been taken care of with the on-board incident report from the on-board drop down menu.

The Mobi range has an on-board panic button connected to the control room to ensure the guard can report an emergency at all times. Onguard Mobi T199 offers a basic patrol option with voice prompts to ensure patrols are met. The push-to-talk module keeps the control room and site in constant contact. Each patrol system is monitored by the control room staff on a secure web-based monitoring platform.

Managers have not been left out of the monitoring process. They use the Onguard Telegram Bot to receive live notifications of failed or incomplete patrols directly to their mobile phones.

For more information contact Jamie Bell,, +27 21 701 7777


Share this article:
Share via emailShare via LinkedInPrint this page

Further reading:

Communication in any situation
Issue 8 2020, Elvey Security Technologies , Global Communications , Security Services & Risk Management
Global Communications offers an industry-first with five-year warranty on select Kenwood two-way radios.

The year resilience paid off
Issue 8 2020 , Editor's Choice, Security Services & Risk Management
Hi-Tech Security Solutions spoke to Michael Davies about business continuity and resilience in a year when everything was put to the test.

Embracing machine learning in every vertical
Issue 9 2020 , Security Services & Risk Management
Machine learning (ML) has become more commonplace in enterprises as the number of areas where it is effective grows.

Ransomware insurance is here
Issue 9 2020, Cyber Security South Africa , Security Services & Risk Management
CSSA, MyCyberCare and Commercial Crime Concepts join forces to launch a standalone ransomware insurance offering.

How many wrongs make a right?
Issue 9 2020, Alwinco , Security Services & Risk Management
Most buildings, whether corporate buildings, shopping centres, homes, estates and so on, are designed and built without security and crime in mind.

Factors affecting the success of criminal and disciplinary cases
Issue 9 2020 , Security Services & Risk Management
Sonja de Klerk discusses the factors that determine whether a criminal or disciplinary case can be successfully prosecuted or argued.

PoPIA is imminent, are you ready?
Issue 9 2020 , Security Services & Risk Management
After nearly a decade of ‘it’s nearly here’ the Protection of Personal Information Act’s (PoPIA) arrival is genuinely imminent.

When not just any battery will do
Issue 9 2020 , Security Services & Risk Management
Only high-quality batteries from reputable suppliers should be used for security and other mission critical equipment to avoid potentially costly failures.

Alarming increase in truck hijackings
Issue 9 2020 , Security Services & Risk Management
Call for increased vigilance as crime statistics reveal an alarming 32% spike in truck hijackings.

Can you monitor employees without losing their trust?
Issue 9 2020 , Security Services & Risk Management, Training & Education
Monitoring employees who are working remotely can be a tricky task if you want to ensure productivity and commitment without destroying trust and morale.