Digitisation during COVID-19

Issue 6 2020 News

The COVID-19 pandemic has forever changed how business is conducted globally. This calls for being productive even from remote locations.

The Private Security Industry Regulatory Authority (PSIRA) was affected by the national lockdown, closing all nine branches in accordance with the regulations. The crucial importance of the private security industry quickly became clear as the demand for the protection of shops, business and assets increased drastically during the lockdown.

PSIRA’s stakeholders faced losing out on work as a result of not being able to supply compliance documents issued by PSIRA. It therefore swiftly put its systems to work in order to respond to the needs of its stakeholders:

• Bulk renewals

More businesses made use of the bulk employee renewals procedure than ever. Physical contact between security officers and consultants in branches was kept to a minimum, as a single representative from each security company would bring in all the renewal documents for processing.

• Online appointment bookings

The online system to book an appointment at any PSIRA branch for any service has been working very well, and has changed the service landscape. PSIRA can now manage the number of customers visiting its branches and cater to their needs on a more personal level. The average weekly number of appointments has been 3481 since the re-opening of PSIRA branches on 1 June 2020.

• Mobile platforms

The PSIRA app has also gained traction with many customers making use of it to book appointments at branches, while others check training courses and status verifications for new entrants in the security industry. Security officers are also using the platform to verify potential future employers.

Since the industry has had to adapt to the new normal, PSIRA has taken to Facebook and Twitter to educate its followers on how to use these platforms.

With all the positive feedback PSIRA has received for its integrated digital approach, it seems the digital way of doing business will be here to stay – even after lockdown.

For more information contact PSIRA (Private Security Industry Regulatory Authority), +27 12 003 0500/1, info@psira.co.za, www.psira.co.za


Credit(s)




Share this article:
Share via emailShare via LinkedInPrint this page



Further reading:

New hires at iPulse
Issue 7 2020, iPulse Systems , News
iPulse has welcomed two new employees into its ranks. Shai Weil has been appointed as operations director, while Corneli Botha is the new customer sales liaison.

Read more...
HID Global acquires Access-IS
Issue 7 2020, HID Global , News
HID Global acquires provider of miniaturised reader devices that combine key technologies for mission-critical markets.

Read more...
Securing digital transformation
Issue 7 2020 , News
Schneider Electric partners with Fortinet to strengthen ability to secure operations across the business lifecycle and unlock the advantages of a secure IIoT.

Read more...
Suprema integrates with Paxton’s Net2 access control
Issue 7 2020, Suprema , News
Suprema has announced it has integrated its devices with Paxton’s access control system, Net2.

Read more...
Free cybersecurity courses
Issue 7 2020 , News
Check Point Software partners with Harvard and MIT-founded edX to deliver free online courses to help close the cybersecurity skills gap.

Read more...
Fidelity partners with Auto & General Insurance
Issue 7 2020, Fidelity Security Group , News
Fidelity Services Group in partnership with Auto & General Insurance has launched Fidelity InSure, a comprehensive vehicle, home, and building insurance offering.

Read more...
More apps for open camera OS
Issue 7 2020 , News
The App Challenge will result in 21 new apps running on the Security & Safety Things’ camera OS, based on the Android Open Source Project.

Read more...
Milestone Systems announces Thomas Jensen as new CEO
Issue 7 2020, Milestone Systems , News
Milestone Systems announced that its board of directors has appointed Thomas Jensen as chief executive officer. Jensen will assume the role on October 1, 2020.

Read more...
Suprema announces its first virtual event
Issue 7 2020, Suprema , News
Suprema will be hosting its first virtual event, Suprema Connect 2020, which is scheduled to take place over one month from September 15.

Read more...
From the editor's desk: Waiting for PoPI
Issue 7 2020, Technews Publishing , News
A while ago we heard of yet another cyber breach, this time from Experian.

Read more...