Classic control room design and management

May 2009 CCTV, Surveillance & Remote Monitoring

Classic Systems was formed out of desperation for a software package that is locally developed with the South African security climate in mind, a product that caters for the unique needs of the operators and the clients in the armed reaction industry. The software was born in the late eighties in the unlikely small town of Randfontein on the west rand of Gauteng, the brainchild of Wolfgang Kirsch a successful businessman and keen programmer with a formal background in electronic engineering. At a later stage Monty Mearns a technical guru and Gavin Frankenberg an operational expert joined the team. The software then took off and after having supplied the software to a few other associates in the industry, the broader market was targeted.

Over the next 10 years the software has gone from strength to strength, changing and adapting as the market has and the company has established dealers in various locations across South Africa and has also successfully penetrated the market in Africa.

At present Classic Systems provides control room software to a few hundred security firms throughout South Africa and Africa. It trains the control room staff, sets up systems and procedures, and takes responsibility for the implementation of backup and UPS systems within the controlled environment.

The control centre is the essential heart of a security company and should be set up and managed as the single most important department and physical structure. This environment needs to have accurate and concise job descriptions and procedures in place for all employees. There must be a backup procedure in place to protect and secure sensitive data. The backup needs to happen on a daily, weekly and monthly basis at the very least; in addition, the cables and attachments at the rear of decoders, receivers and the workstations must be neatly ordered and marked to ensure technicians know exactly where each goes.

And, of course, with South Africa’s power situation as it is and with the rumours of it getting worse, there has to be a UPS on the system.

These are essential components of the control room environment, they are each as important as one another and all need to be carefully considered and put in place. These security organisations or departments are responsible not only for millions of rands of equipment, but for the well-being of countless people.

The industry has regulatory authorities and various organisations that have formed over the years to police and implement standards within the broader context, yet, to date there are no standards of training for control room operators and exact requirements control rooms other than flimsy guidelines that are never effectively implemented and regularly scrutinised and updated as technology updates and changes.

The implementation of a precise and effective policy and procedure manual in the control room is as essential as having an exact and detailed profit and loss statement for your business. There needs to be an exact structure in the control centre, the very heart of a security company, and each and every eventuality needs to be catered for.

As a business this is what we strive to do for our clients, we provide advice, training, and ongoing support so that the control centre can be the hub within the business that it should be.

The software product allows for a detailed file for each of the clients’ subscribers, keeping all the information that could be needed for that site on the system, automating as much of the process to ensure the operator or controller carry out the requirements of the client to the letter. Classic Systems sets policy and procedure manuals, provide job descriptions and professionalises the control room, creating confidence and ensuring a higher level of service to the client.

For more information contact Gavin Frankenberg, Classic Systems, +27 (0)83 678 7555/4, info@classicnet.co.za, www.classicnet.co.za



Credit(s)




Share this article:
Share via emailShare via LinkedInPrint this page



Further reading:

Premium forensic video analytics
Milestone Systems CCTV, Surveillance & Remote Monitoring
With the new XProtect Rapid REVIEW, Milestone and BriefCam bring premium forensic video analytics to XProtect customers around the world.

Read more...
New intelligent video wall station
CCTV, Surveillance & Remote Monitoring
IDIS Intelligent Video Wall Station allows affordable and effective centralised monitoring by extending dynamic video wall benefits to smaller and mid-size users.

Read more...
Offshore cloud video surveillance system
Eagle Eye Networks CCTV, Surveillance & Remote Monitoring News Transport (Industry)
Eagle Eye Networks and TechBinder collaborate on offshore cloud video surveillance system for maritime sector, bringing real-time remote viewing and notifications to enhance vessel performance data and reporting

Read more...
Suprema integrates biometric access control with Genetec
Suprema News CCTV, Surveillance & Remote Monitoring Access Control & Identity Management
Suprema has announced the successful integration of its biometric access control products with Genetec Security Center, a unified security platform that connects security systems, sensors and data in a single intuitive interface.

Read more...
Premium forensic analytics
Milestone Systems News CCTV, Surveillance & Remote Monitoring Government and Parastatal (Industry)
With the introduction of XProtect Rapid REVIEW, powered by BriefCam, Milestone’s customers will be able to accelerate investigations and find what they are looking for with speed and accuracy.

Read more...
City surveillance in South Africa
IDEMIA Government and Parastatal (Industry) CCTV, Surveillance & Remote Monitoring Integrated Solutions
Smart cities and their smarter, more responsible eye in the sky; a look at the video surveillance landscape in South Africa.

Read more...
Surveillance in distribution centre
Dahua Technology South Africa CCTV, Surveillance & Remote Monitoring
A large warehouse and distribution centre is benefiting from a 64-camera video surveillance system from Dahua Technology.

Read more...
Managing vehicle entry with ANPR
Hikvision South Africa CCTV, Surveillance & Remote Monitoring
The use of automatic number plate recognition (ANPR) for vehicle entry is not new, but it’s being used in more innovative ways to streamline processes and help business planning.

Read more...
Seeing without being seen
Government and Parastatal (Industry) CCTV, Surveillance & Remote Monitoring
Video surveillance should be as discreet as possible to protect the aesthetics around the legendary promenade in Cannes.

Read more...
Improving real-time monitoring
CCTV, Surveillance & Remote Monitoring
IDIS Solution Suite v3.5 features and service modules make enterprise-class VMS even more affordable with no ongoing software licences or connection costs.

Read more...