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Editor's note

On 27 August, the International Air Transport Association (IATA) announced it has placed its final order for paper tickets. Some 16,5 million paper tickets were ordered from seven specialised printers to supply the 60 000 accredited IATA travel agents in 162 markets around the world until 31 May 2008. From 1 June 2008, 100% of tickets issued through the IATA Billing and Settlement Plan (BSP) will be electronic.

“This is ‘last call’ for paper tickets,” Giovanni Bisignani, IATA’s director general and CEO, said at the time. “It has been 38 months since we launched the drive for 100% e-ticketing as part of IATA’s Simplifying the Business initiative. E-ticketing went from 16% in June 2004 to 84% today. And in just 278 more days the paper ticket will become a collector’s item.”

IATA’s settlement systems issue over 400 million tickets annually. With the volume of paper tickets now at 16% of the total and an approaching deadline for the elimination of paper, the final order of tickets was made. The order volume of 16,5 million took into account an estimate of current paper ticket stocks and estimated demand in order to ensure a robust supply of tickets to meet demand. Upon fulfilment of the final order, suppliers will decommission their ticket printing operations for IATA.

“We are changing an industry with tangible benefits for travellers, agents, airlines and the environment,” said Bisignani. “Consumers enjoy the convenience and flexibility of paperless travel. Agents have the opportunity to broaden the scope of their business and serve their customers remotely. The cost saving of US$9 for every e-ticket compared to a paper ticket adds up to US$3 billion in annual savings for the industry.”

Our feature this month is on security in the transportation sector. I am sure we all know of someone who has been affected by crime at an airport or on a flight… There was a story on IOL in August http://www.iol.co.za/index.php?set_id=1&click_id=3045&art_id=vn20070829040100946C950911) and I found it interesting that, in this story, ACSA is said to have insisted that its “long-term parking bays were very safe, although they would not say if there were any other incidents at the airport similar to that which happened to Lawrence” and “Parking at the airport is, therefore, reasonably safe and secure”.

Unfortunately, despite numerous efforts, I failed to get feedback from ACSA (and also the contacts at Gautrain, for that matter) on security plans in place. In the build-up to 2010 and in the interests of our readers, I will continue to try and get their comments.

Lynne Larsen

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