CCTV in retail

April 2007 CCTV, Surveillance & Remote Monitoring

CCTV plays a valuable role in combating crime through a combination of both proactive and reactive crime prevention measures.

A classic example of this is the use of CCTV as deterrence to all potential perpetrators, including staff, thus implying that they will be aware of the fact that their actions are recorded. On the reactive side, CCTV can assist the police in identifying the perpetrators and can also be utilised in various criminal justice procedures as evidence in a court to ensure fair and legal prosecution to all parties involved. However, the latter can only be accomplished if CCTV systems are accepted as a reliable source of evidence.

Through the Consumer Goods Council of South Africa a working group was formed to determine: a minimum technical requirement for CCTV surveillance systems in the retail industry in South Africa during and after hours that will ensure the appropriate/sufficient quality images under different physical and environmental circumstances in and around stores for monitoring, detection, recognition and identification with the specific purpose of generating video footage that will support investigations and successful prosecution.

In this White Paper the following aspects of CCTV are explored: Technical Aspects, Installation and Management Aspects, Legal and Evidentiary Aspects.

Although technical aspects are addressed in the Technical section, the aim was to limit specifications that might lead to the White Paper being outdated in the near future due to technology developments. The aspects addressed included:

The system purpose; whether for monitoring, detection, recognition or identification.

Required system performance including a performance guideline, a guideline table for camera, video recorder, operator and control room components.

Installation and Management Aspects addressed the following:

Restrictions of cameras installed may include the detection of movement rather than identification; black and white systems are insufficient for identification of clothing and vehicle colour; the use of compression techniques may result in low-resolution images.

Role players and responsibilities are indicated in this section in order to ensure that the correct service and guidelines for installation are followed, including the retailer and system provider. This section also includes guidelines for provider selection and camera selection, placement and picture quality. Installation and management also includes best practice systems for installers as well as what training programmes to users should include. As well as using CCTV for measuring performance in a company and as a result either reprimand or incentivise staff accordingly.

The purpose of including the legal and evidentiary aspects in this document is to standardise protocols in the handling of video/DVD or other material that has evidential value that is in the possession of private persons employed by the retail industry. During the investigation of offences committed and incidents in chain stores, the visual footage, captured on close circuit television (CCTV) equipment is of crucial importance during the investigation and procedures that could follow. Included in this section are: Important aspects of CCTV evidence, rules applicable to digital images, the chain of custody, persons usually involved in the handling of evidence, information for CGCSA as well as pitfalls to watch out for.

This document also includes recommended checklists for operational requirements of the camera, recommended basic formats for basic affidavits and a recommended general checklist for the CCTV system.

The experts who shared their expertise in compiling this document included members from CSIR, SAPS Forensic, Retail Business Intelligence (RBI), Spar, MBRS, Business Against Crime, SACO.

A copy of the White Paper is available from the CGC CPP at a cost of R285.

For more information contact Selma Black, CGC CPP, +27 (0)861 101 726, sb@cgcsa.co.za, www.cgccrime.co.za





Share this article:
Share via emailShare via LinkedInPrint this page



Further reading:

Camera Selection Guide 2019
September 2019 , CCTV, Surveillance & Remote Monitoring
The Camera Selection Guide 2019 includes a range of IP, analogue, thermal and speciality cameras aimed at a broad range of surveillance functions.

Read more...
Intelligent analytics and the brains to match
September 2019, Bosch Building Technologies , CCTV, Surveillance & Remote Monitoring, Integrated Solutions
What if the brains behind our security cameras could be trained to improve their cognitive ability to pay attention, learn, and problem-solve according to specific rules and situations?

Read more...
AI-powered autonomous Drone-in-a-Box
September 2019 , CCTV, Surveillance & Remote Monitoring, Integrated Solutions
Organisations in the mining, energy and industrial, oil and gas, ports and terminals sectors can optimise security and business operations, whilst reducing risks and operational costs

Read more...
Cybersecurity for video surveillance systems
September 2019 , Cyber Security, CCTV, Surveillance & Remote Monitoring
Video surveillance systems are increasingly accessible over any IP network, which has led to the rise of potential cyberattack.

Read more...
A platform approach to innovation and value
September 2019, Technews Publishing , Editor's Choice, CCTV, Surveillance & Remote Monitoring, Integrated Solutions, IT infrastructure
Moving to the platform model of doing business holds tremendous advantages for end users and smaller developers, but also for the whole technology supply chain.

Read more...
Back to manufacturer uniformity?
September 2019, Dallmeier Electronic Southern Africa , CCTV, Surveillance & Remote Monitoring
Decision makers often have to choose between an all-inclusive, complete solution from one manufacturer and the products and services of several different providers.

Read more...
Open does not always mean easy integration
September 2019, VERACITECH, Technews Publishing , Editor's Choice, CCTV, Surveillance & Remote Monitoring, Integrated Solutions
Customers who opt for best-of-breed solutions will have to rely on their integrators to develop customised integrated solutions for them.

Read more...
The impact of AI on the surveillance industry
September 2019, G4S South Africa, Hikvision South Africa, Myertal Tactical Security, Technews Publishing , Editor's Choice, CCTV, Surveillance & Remote Monitoring
What the impact of AI will be on companies, the services and solutions they supply, as well as on the jobs people do.

Read more...
Video analytics and AI
September 2019, Axis Communications SA, Dallmeier Electronic Southern Africa , Hikvision South Africa, Technews Publishing, Dahua Technology South Africa , Editor's Choice, CCTV, Surveillance & Remote Monitoring, Integrated Solutions
Artificial intelligence has the potential to deliver real benefits in the world of video analytics and many companies are already delivering customer benefits.

Read more...
Cloudy with a chance of AI
September 2019 , Editor's Choice, CCTV, Surveillance & Remote Monitoring, Integrated Solutions
One local company has developed an AI solution that can be added to existing surveillance installations, offering 24-hour intelligence.

Read more...