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Editor's note

Ever the optimist, some may say, but I have never been shy to admit that I am

′proudly South African′, I am sure that we WILL stage a successful soccer World Cup in 2010 and I DO know that crime is alive and well in our beautiful country.

I try really hard to focus on the positives rather than the negatives - albeit that I am often greatly outnumbered when the topic of crime is being discussed, but I will do everything in my power to make sure it does not stop me from leading a normal life. And part of being able to do that is being aware of what is going on and doing what you can to not get into situations that are conducive to crime.

(Please understand that I do realise that criminal elements can - and do - find victims who have not intentionally put themselves at risk.)

So with this positive attitude and in search of even more peace of mind, I decided to get gate motors installed at home. This is my story...

Having learnt a lot about security in the last three years, I know what needs to be done but I wanted to get the advice of a professional on options, practicality, availability, cost, service/maintenance, etc.

So I contacted a very reputable company on the Monday, asking for its recommended installers in my area. Impressively I had a response via e-mail within 30 minutes, assuring me that the sales manager would be in touch with me ′soon′.

By Thursday I was still waiting, so I decided to call the MD. I left a message on his PA's answering system and, once again, I am still waiting...

Crime is a problem, but there are companies out there who have the professional know-how and products to help combat, overcome or even prevent it. Within these companies apparently lies another problem, though - service delivery (or lack thereof!). Good service is an asset in the fight against crime. Poor service aids and abets crime.

Lynne Larsen

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