Service division offers more value to customers

September 2002 News & Events

Through its commitment to providing customers with a high level of service on Panasonic's CCVE products, the Panasonic Broadcast and TV Systems division has operated an in-house service division since 1998, from the Midrand premises.

Four highly qualified service engineers man the division1s head office-based workshop, together offering the expertise required to effect repairs down to component level. "This means that we have no need to send products back to Japan for repair," explains Mags Anthony, director Panasonic Broadcast and TV systems division. "The service division also facilitates quicker turn-around times on repairs and reduces the costs of repairs which in turn brings down the overall cost of ownership."

He goes on to say that more than R3 million has been invested in test equipment, back-up equipment and ongoing training of the service engineers. "This investment has equipped the service division to repair high-level broadcast and closed circuit video equipment, LCD projectors and plasma display panels in the workshop," Anthony continues. "In addition, we have a field service technician, who conducts on-site repairs and maintenance work, for the convenience of our clients."

For more information: Mags Anthony, Panasonic CCVE, 086 117 7777.





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