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Bear Creek Mountain Resort protects assets and ensures guest safety

Bear Creek Mountain Resort and Conference Centre in Berks County, Pennsylvania has deployed the Avigilon high-definition surveillance system to better protect its corporate assets and ensure the safety of its more than 315 000 annual guests. Bear Creek Mountain Resort replaced its analogue-based surveillance system with the Avigilon high-definition surveillance solution for greater reliability, enhanced image quality, and the ability to more efficiently and quickly resolve incidents onsite.

The number one goal at Bear Creek is to ensure that guests have an enjoyable and safe experience. “With the Avigilon high-definition surveillance system, we are confident that we can identify individuals or the cause of an accident to resolve potentially dangerous situations quickly and efficiently - something we were not able to do before,” said Nick Franzosa, security manager at Bear Creek. “At the same time, we are now better equipped to reduce theft and the number of liability claims for significant cost savings.”

Security personnel manage the high-definition surveillance system using the Avigilon Control Centre network video management software (NVMS) with high-definition stream management (HDSM) technology. The resort installed 42 Avigilon HD cameras ranging from 1 MP to 5 MP to monitor parking lots, the dock alley, the main pedestrian thoroughfare, equipment storage area, snow tubing hill, restaurants, hotel, and at the top and bottom of its chairlifts. Avigilon analogue video encoders were installed to improve performance of the resort’s existing analogue cameras. The system is monitored 24x7 and the resort stores 21 days of continuous surveillance video on an Avigilon network video recorder (NVR.) The management team has remote access to the system as well.

Using Avigilon analogue video encoders, Bear Creek has reduced security-related costs by improving the performance and quality of its existing analogue cameras - and can transition the rest of its cameras to HD as budget permits. The Avigilon high-definition surveillance system will also help the resort further eliminate costs by reducing theft-related losses in the resort’s restaurants and cafes and reduce the number and cost of false liability claims—which will cut insurance premiums over time. The security team can search and review footage much quicker, freeing them up for other important tasks.

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