FSK has announced it is the owner of its own building. Departments are now clearly separated, making it easier for the customer to access the correct person.
The company also has a larger store that caters for its expanding product range as well as affiliated products. The multifaceted store enables FSK to keep stock for larger companies as well as introducing a just-in-time system for smaller companies. It will be able to complete orders within two hours of receipt via its integrated computer system that allows products to be dispatched timeously.
FSK has also converted its whole office automation from a manual system to a fully automated computerised system and is able to track product from the time it receives the call or e-mail, to the time that it arrives in dispatch for delivery. At any given time, staff can estimate the time remaining for the product to be manufactured and can feed useful information back to the customer.
The technical support division has always been a key division for FSK and is responsible for maintaining base station, repeaters and network equipment. This division has been divided into two departments, namely a reactive department which is responsible for breakdowns and 24-hour standby. This department is equipped with all the monitoring facilities for monitoring network equipment and ensuring optimum performance of these networks. The other department is configured to carry out routing maintenance on repeater sites and customer base station equipment. FSK is also involved in data radio networks in the security field. Presently it has millions of signals being routed via its radio networks on a daily basis and it has progressed into the world of GSM with extensive GSM, SMS and GPRS signals being routed.
The GSM section is headed up by Greg Thomson and incorporates skilled IT technicians that are able to supply information to customers and ensure correct routing and connections for both GSM transmitters and base stations.
With the expansion of its networks and the increase in demand for GSM technology, FSK has opened a 24-hour control centre. This call centre will be there to monitor radio networks as well as its customers’ networks. FSK has also expanded its footprint in Africa with the employment of George van der Merwe, whose time is dedicated to servicing customers in Africa.
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