A common misconception with both end-users and installation companies is that fire detection is simply another discipline falling under the greater umbrella of ‘security’.
While the technical basics of running cable through a number of devices and terminating at a control panel are similar, it is the company's ability to design and install according to the standards and to fully address the risk with which its client is faced that differentiates part timers from specialists.
It all begins with the sales person. Unfortunately, this is where it often goes pear-shaped as well.
Market trends are tending towards the end-user preferring a single point of contact, and therefore one company that is able to address all of their requirements. The sales consultants responsible are generally well versed in intruder detection, access control and CCTV, but seldom have the required level of knowledge to firstly assess the risk correctly and then to design the correct solution for that type of environment.
Once the somewhat flawed design reaches the technician it is often further corrupted by lack of knowledge in the basic functions of a smoke detection system. Simple issues such as the correct zoning of sounders are often overlooked.
The solution, however, is simple. Either employ someone who has the relevant experience, or train the existing staff.
Sales people can expect to learn about the various risks, different types of environments and requirements of a fire system. The fire standard will form the basis of most good training and the categories of protection will be clearly defined ensuring that the end-user is supplied with the correct system and is made aware of what he has accepted.
Special environments will be discussed and specialised detection techniques and technologies brought to the attention of candidates.
Technical training will involve the basic wiring of conventional and addressable fire panels, programming and connection of different types of detectors.
Correct zoning of detectors and sounders will also be covered to ensure that there is a good understanding of the general configuration and function of a detection system.
Setting up of networks and software packages will be explained.
The final aspect, of course, is experience. No amount of training can replace the lessons learned by designing systems on site with a client and by attending to as many projects in varied applications as possible.
As a company's detection division grows, the experience will follow and this, backed up by quality installation practices will ensure that the claims made by sales and marketing can be met.
Rather than view fire detection as a marginal business, security companies should encourage this growing facet and take advantage of the flagship projects currently being awarded throughout Africa.
Dave Boyack can be contacted on +27 (0)11 237 9600 or [email protected]
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