The security industry depends on rapid communication to ensure the safety of its personnel as well as its customers and Seriti Protection Services is no exception. From single to multiguard postings, two-way radio communication is key to coordinating the company's security patrols and operations.
"Two-way radios are crucial to our security operations," says Neville Dos Ramos, CEO of Seriti Protection Services. "We have to have rapid and reliable communication to protect our customers and their assets. Apart from the high cost of cellular communication, the time it takes to dial each time you need to contact a person and the delays caused by engaged signals or network downtime do not make it a viable alternative.
"If a guard needs to alert the control room to suspicious activity or call for back-up, he can do so immediately by pressing a single button. In multiple-guard postings, guards can communicate simultaneously to coordinate their activities, saving critical time in emergency situations," adds Dos Ramos.
Research recently conducted by the University of Michigan Business School has shown that guards using two-way radio communicate more frequently with other guards to discuss issues such as site access, site coverage and suspicious activities because there is no per-call incremental charge. Two-way radio also gives them quick and easy access to managers, expediting decision-making time.
Dos Ramos explains that the company chose Motorola GP340 two-way radios for its operations. "These 16-channel radios have a voice-activated feature for hands-free operation, an LED indicator and battery alert, so you are notified when battery power is running low.
They are also robust enough to withstand tough conditions," he explains.
"The GP340 professional two-way radios have emergency signalling so users can send a pre-recorded voice-message to a pre-determined group of people, enabling the location and status of the caller to be determined immediately by those receiving the call," adds Cedric Robertson, owner of PVR Supplies & Services, a Motorola authorised dealer.
"The lone worker function is also ideally suited to the security industry, as it provides added safety for guards posted on their own at sites. This feature sends a signal to the user at regular intervals and causes the radio to enter emergency mode if the user does not respond to the warning signal," he says.
Seriti Protection Services is using PVR's community repeater located at Tygerberg to service clients ranging from retail companies to campuses in the western Cape region.
For more details about Seriti Protection Services, contact Neville Dos Ramos on tel: 082 872 5939.
For more details about PVR Services & Supplies, contact Cedric Robertson on tel: (021) 906 2102.
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