Traditional shopping mall panic alarm systems have radio or wired panic button systems in every store and at major key points in the centre.
Panic systems have now moved one step ahead with the advent of the Neteye CCTV panic alarm system. Developed by Video Domain Technologies from Israel and the local distributors, Emergency Reaction Services, the new generation Shopping Mall Security System now includes live CCTV monitoring of in-store emergencies when a panic button is pressed. ERS currently has the systems in large centres such as Sandton City, Menlyn, Eastgate, Nelson Mandela Square and Alberton City.
Operation of the system is simple. The Neteye store unit is connected to the existing in-store panic alarm system and any existing or new CCTV cameras. When the panic alarm is activated, the Neteye unit 'connects' into the control room. It immediately displays live images of the problem in the store on the control room screen. At the same time it also sends the pre alarm images to the control room. The control room can now monitor the situation live and view the events that led to the alarm being activated. The alarm incident and the pre alarm frames are recorded off site on the control room computer, while the incident is taking place. The control room base-station is configured with twin screens and is able to receive multiple alarms simultaneously on each screen.
The Neteye system provides total privacy for tenants. Control room staff cannot view a store unless an alarm has been triggered.
The tenants have an added advantage. Store management can dial into their stores, whenever they want to, using either a PSTN dial up or an ADSL connection, from anywhere in the world. The stores can even be viewed from laptop computers using 3G cards.
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