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Samsung introduces high quality IP voice recorder

MIA Telecoms, the sole distributor of Samsung telecommunication and PABX equipment in Sub-Saharan Africa, has introduced Samsung’s ISERV, a high quality enterprise IP voice recorder.

Samsung's range of voice recording applications is cost effective and is integrated into the Samsung range of PABX’s. The applications extend from single seat applicants to multiseat traditional voice to IP-based voice recording. Upon setup, all calls can be recorded via the MGI channels on the PABX and clients can use their current TMS platform to search for calls - making the product extremely user friendly.

MIA Telecoms managing director Bryan Driessel says ISERV is fast becoming the preferred choice for SMEs. “A host of sophisticated features are available on all systems in the Samsung range, ensuring clients maximise their potential of their communications solution. As a server-based solution, it is reliable and robust, ideally suited for SME businesses. The product has built-in encryption and search facilities allowing one to find recordings by eg, time of day or extension number.”

This product is suitable for all sectors of business and emergency services. The system employs a scalable architecture, allowing cost effective deployment from the smallest four-channel system up to large enterprises handling many hundreds of lines. The recording is either IP recording, trunk side recording via analogue line, Basic rate ISDN or Primary rate lines.

Compliance, verification, dispute resolution and quality assessment are the standard reasons for installing a call logging system, particularly in the services sector. However, call logging offers a number of additional benefits.

A professional call logging system is normally connected to the trunk side (Telkom line side) of a PABX as there are typically fewer incoming lines than there are extensions. This allows every call into and out of the business to be recorded. Depending on requirements, calls pertaining to particular extensions may be automatically deleted or recorded on demand but this would usually only apply to upper management. As a result, once a call logger is installed in a business, the Telkom and ‘GSM premicell’ accounts tend to drop quite dramatically as employees avoid using the company phones for personal calls.

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