Countrywide emergency response with a click

March 2019 News, Security Services & Risk Management

Vox is introducing Vox 911, a mobile app-based panic button that helps family members to easily request for roadside assistance or emergency services, as well as notify friends and family instantly.

Apart from being able to send an emergency SMS to a select contact list - be it family, friends or even neighbours - the app gives users access to additional connected services such as roadside assistance, emergency medical services, and armed response or police.

“In an emergency, a Vox 911 user presses a panic button on their cell phone, which contacts the Vox 911 call centre. An operator then calls the user back, within 30 seconds on average, to find out what the emergency is. If unable to get through to the user, the call centre uses caller ID and location tracking to identify who the member is, where they are, and ensures there is an emergency response,” says Rudi Potgieter, senior product manager at Vox.

To provide peace of mind, the user is sent an SMS notification to confirm that their panic alert has been received. Similar SMS notifications can also be sent to a list of family and friends to be contacted in case of an emergency.

Vox has a partnership with a national response network, ensuring that users are able to get countrywide coverage; whether medical, roadside assistance or physical security.

“You need just one subscription for a family of four. There is no call out fee for using any of the services, though there is a fair usage policy to prevent abuse. The app further allows the user to make voice recordings, with the message being forwarded to selected family and friends,” says Potgieter.

While the panic button service is currently based on a smartphone app, Vox is working on an Internet of Things wearable that is not dependent on being linked to a phone, giving users a way of contacting the call centre even if their device happens to be stolen.

“While there are some similar services in the market, they are not as comprehensive as Vox 911. They either only operate in select major cities, do not connect to an emergency control centre, or do not integrate with private security, roadside assistance, or emergency services,” adds Potgieter.

The panic button is a further addition to Vox’s Guardian Eye stable of products, which focuses on using technology to improve and simplify security for both home and business users. The subscription costs R99.87 per month on a 24 month contract, or R109.95 per month, on a month to month basis - for a family of four users. To sign up for a 30-day free trial, visit the Vox website.

The Vox 911 app can be downloaded from the Google Play Store or the Apple App Store.


Credit(s)




Share this article:
Share via emailShare via LinkedInPrint this page



Further reading:

Putting secondary storage to work
September 2019 , IT infrastructure, Security Services & Risk Management
By 2022, more than 80% of enterprise data will be stored in scale-out storage systems in enterprise and cloud data centres, up from 40% in 2018.

Read more...
ContinuitySA offers Complete Continuity Practitioner in October
September 2019, ContinuitySA , Training & Education, Security Services & Risk Management
ContinuitySA is offering its popular five-day Complete Continuity Practitioner Programme on 21-25 October 2019 at its offices in Midrand.

Read more...
TAPA: The role of an effective treasury function in business risk management
June 2019, Technews Publishing , News
Neil Le Roux, the Founder of Diligent Advisors will speak at the TAPA SA (Transported Asset Protection Association) annual conference on 26 July 2019.

Read more...
Platforms are us
September 2019, Technews Publishing , News
A conversation I had at the recent Residential Estate Security Conference Hi-Tech Security Solutions hosted in August (which will be reviewed in the October issue) got me to thinking about the security ...

Read more...
TAPA conference 2019 explores layered approach to security
September 2019, Technews Publishing, TAPA (Transported Asset Protection Association) , News, Transport (Industry)
The Transported Asset Protection Association (TAPA) held its annual South African conference at Emperors Palace in Johannesburg on 26 July 2019.

Read more...
Security workforce compliance tool
September 2019 , Security Services & Risk Management
To maintain service excellence across a security workforce is impossible without the help of information systems and technology.

Read more...
Call back the past
September 2019, SCAN RF Projects , Security Services & Risk Management
Two-way radios are still very relevant in the security world and have gone through significant advances over the past few years to enable them to keep up with the expectations of people in today?s connected world.

Read more...
Hennie Lategan joins Centurion as head of exports
September 2019, Centurion Systems , News, Access Control & Identity Management
Centurion Systems has announced the appointment of Hennie Lategan as the head of the company’s exports department.

Read more...
New Africa sales manager for Axis Communications
September 2019, Axis Communications SA , News, CCTV, Surveillance & Remote Monitoring
Axis Communications has appointed Brendon Hall, previously the founder and MD of Pentagon, as its new sales manager, Africa.

Read more...
Check Point appoints new regional director for Africa
September 2019 , News, Cyber Security
Check Point Software Technologies has appointed Pankaj Bhula as regional director for Africa.

Read more...