Fidelity's new control room

September 2009 News

The Fidelity Security Group has created a control room that combines the latest technology to enable it to deliver optimal security solutions.

The control room makes continuous monitoring of security operations and ongoing system maintenance possible. It exceeds the SAIDSA standards and Fidelity has ensured a disaster recovery or backup control centre is in place to provide clients with the assurance that their systems are always monitored in the event of a disaster.

The Fidelity Monitoring division consists of a core of individuals with specific skills and experience with the mandate to manage client risk by means of a multiservice-coordination approach. Some of the functions, services and departments that make up the division; include the following:

* Alarm monitoring.

* Alarm maintenance/facility management.

* Armed response; dedicated and subcontracted.

* Strategic information and operations.

* Information processing.

* Pro-active risk management.

* Covert surveillance.

Fidelity’s central control room has an ergonomic design to sustain the 24/7 operation. Staff work shifts and each team has its own infrastructure. The staff is preselected and goes through a selection process, which includes criminal check, credit worthiness check, PSIRA grading, basic control room procedures and integrity testing. These basic skills are further honed during the in-house training that is provided on site to all employees.

Fidelity’s response infrastructure is offered to all major banking institutes and cash depots, supported by its national footprint. Nationally the South African Police Services (SAPS) forms part of the team when dealing with financial institutions.

Fidelity’s high risk monitoring includes, among others, vehicle tracking via satellite, remote vault opening, arming and disarming sites and off-site video monitoring. Fidelity has 52 branches nationwide as well as 2 branches in Swaziland serving as a response network that is available 24/7 to respond where and when necessary.

For more information contact Lorraine Bartmann, Fidelity Group, 08612 FIDELITY, media@fidelitysecurity.co.za, www.fidelitysecurity.co.za


Credit(s)




Share this article:
Share via emailShare via LinkedInPrint this page



Further reading:

TAPA: The role of an effective treasury function in business risk management
June 2019, Technews Publishing , News
Neil Le Roux, the Founder of Diligent Advisors will speak at the TAPA SA (Transported Asset Protection Association) annual conference on 26 July 2019.

Read more...
From the editor's desk: Of sore feet and new websites
June 2019, Technews Publishing , News
I hope everyone has recovered from the hustle and bustle of Securex. This year was once again an exhausting event and now we’re left with following up. For Hi-Tech Security Solutions it was a good show ...

Read more...
Does green cost more?
June 2019 , News, Commercial (Industry)
GBCA, ASAQS and UP launch the 2019 edition of Green Building in South Africa: Guide to Costs & Trends.

Read more...
Partnership to reduce farm violence and agricultural crime
June 2019, Fidelity ADT Security , News, Security Services & Risk Management, Agriculture (Industry)
Agri SA has partnered with Fidelity ADT, a subsidiary of the Fidelity Services Group, to offer a range of services and products to its members and the rural community.

Read more...
Centurion announces new board of directors
June 2019, Centurion Systems , News, Access Control & Identity Management
After more than 30 years at the helm of access automation manufacturer, Centurion, co-founder Pat Dickens stepped down as the company’s MD at the end of March, with current sales and marketing director Richard Rohman being named as his successor.

Read more...
Kaspersky Lab to open office in Kigali, Rwanda
June 2019, Kaspersky Lab , News, Cyber Security
Kaspersky Lab has announced plans to open a new office in Kigali, Rwanda, to support the rapid growth of its business in East Africa.

Read more...
Fully automated cash logistics
June 2019 , News, Security Services & Risk Management
Cash management company, Izicash, announced its adoption of Transtrack, a software solution, supported by a South African company, AllCash, which streamlines the cash logistics process.

Read more...
Throwing the book at qualification fraud
June 2019, LexisNexis , News, Security Services & Risk Management
Until now, qualification fraud has not been punishable by law. However, this is set to change with the introduction of the National Qualifications Amendment Bill.

Read more...
TAPA 2019 conference to be held in July
June 2019, TAPA (Transported Asset Protection Association) , News
The South African branch of TAPA (Transported Asset Protection Association) will be holding its annual conference at Emperor’s Palace, Gauteng on 26 July 2019. The theme of this year’s event is ‘A Layered ...

Read more...
Siemens relaunches fire safety division in SA
June 2019 , News
Siemens Building Technologies has relaunched the company’s Fire Protection Systems Portfolio Segment in South Africa, distributing its products nationwide through OTN Systems South Africa.

Read more...