Security workforce compliance tool

September 2019 Security Services & Risk Management, Mining (Industry)

The private security industry employs more than 500 000 registered security officers across South Africa. To maintain service excellence at all levels across such a massive workforce is impossible without the help of information systems and technology.

Traditional management tools like baton technology, which has been around for the last 20 years, is increasingly being replaced with modern technology such as smart devices offering more accurate location tracking and real-time data capturing abilities.

Focusing only on security officers on ground level is no longer a sufficient approach. Companies need to be able to collect reliable real-time data to ensure overall compliance of their workforce, address potential issues with clients and monitor the performance of security guards and their assigned responsibilities.

Over the past two decades, Bloodhound has developed systems and products that follow this bigger-picture approach. As a result, its client base has measurable data that ultimately leads to a more secure environment and increased client satisfaction.

Security personnel now have the tools available to easily record and respond to incidents and request backup or emergency services when required. In addition, monitoring is done in real time which ensures proactive feedback across all business layers and its operations, including security officers, the assets they protect, their supervisors as well as client relations. It enables companies and security providers to have a holistic approach to security workforce and operations management.

Bloodhound’s solution

At the heart of Bloodhound’s mobile workforce solution is the Observer cloud platform. Observer can be described as the ‘glue’ that holds all the various components of Bloodhound’s solution together. Some of its characteristics include:

• The ability to manage all field devices and applications.

• Sophisticated real-time control room monitoring.

• A user-friendly administration interface.

• Live dashboards.

• Automated reporting.

Accurate, reliable, real-time data is a fundamental requirement for any security service provider to manage their security workforce effectively. The value of Observer lies in its flexibility to on-board the unique business rules and operational requirements of each security service provider. This ultimately enables the platform to monitor all field activities intelligently with the aim of bringing any non-compliant activity to the attention of all relevant parties. The only effective way to manage a large workforce is to report and escalate on exceptions.

Bloodhound has a specialised approach to new-generation workforce management solutions that delivers an end-to-end solution and a dedicated 24/7 support service. Bloodhound’s FILE13 allows you to manage your entire workforce compliance level with key features such as outdoor geolocations and indoor beacon tracking, detailed scheduling and advanced, interactive checklists, real-time exception escalations, incident logging and live dashboards, and the Observer administration platform.

What makes Bloodhound different?

There are several options to consider when choosing the right management solution for your security operations: flexibility, accuracy, functionality, and the ability to record empirical data are but a few.

Bloodhound offers various field-based workforce applications: AndRover Patrol, unlike the traditional baton type solutions, provides ample room for continuous innovation. AndRover outranks the baton in terms of its flexible user interface that enables the officer to do much more than just patrolling, as it also acts as an investigative tool in the field, returning rich data for analysis.

“With this smart device option, you are not being boxed into a corner and you are not limited in terms of hardware,” says Bernard Slabbert, CEO of Bloodhound Technologies. “Moreover, our clients can select a device best suited to their needs and their budget, as AndRover is designed to run on any modern Android handset.”

The most prevalent problems associated with the security workforce industry are security officers arriving late for their shift, falling asleep during their shift, not completing their duties properly, or simply being unsure of their duties. Bloodhound’s offering streamlines security patrol management and allows the customer to create customised patrol routes and advanced scheduling. The system is flexible and allows added functionalities and applications such as a visitor management system, Push-to-Talk (PTT) communication options, and so forth.

FILE13, Bloodhound’s compliance management Android app, is a fully automated, paperless, end-to-end management tool that ensures peace of mind for many of its security clients by providing value-added benefits such as:

• Improved customer experience.

• Increased productivity, efficiency, and profitability.

• Better quality of service.

• Total transparency with remote, real-time visibility.

• Business intelligence at your fingertips.

• Cost benefits by optimising your security workforce.

Many solutions on the market today claim to be complete solutions yet offer only limited functionality or measure only ground-level data. Slabbert points out: “Most of our ‘competitors’ focus only on managing the security workforce on the ground, but fail to engage other crucial aspects such as supervision and mid-level compliance. Bloodhound’s File 13 compliance application is designed to ensure that all the important, yet often neglected tasks by supervisors and managers do not end up at the bottom of the pile and are completed correctly and timeously.”

FILE13 is furthermore specifically designed to ensure that critical inspections, audits, and other field activities take place at the correct location and at the correct time, and so does away with all those laborious clipboards and manual checklists that are difficult to analyse and provide little to no proactive value to your business.

Ultimately, says Slabbert, “our security products are rooted in providing answers to four core questions:

1. How can you be sure your security officers are in the right areas, performing their required tasks, at the correct time?

2. How do you know your security workforce is optimally deployed to deliver the best possible service?

3. What is the best tool to measure and report on your security workforce’s overall service delivery?

4. How do you ensure your security operations systems are working most effectively to deliver the best financial return on your investment?”

Bloodhound’s FILE13 compliance manager has been successfully implemented by various clients to ensure quality of service at all levels of their organisation. Performance-based reporting and live dashboards provide its client’s executive team with valuable business insights in order to manage their security manpower more effectively and ensure efficiency at all levels.

Smart technology is arguably one of the emerging trends to monitor and manage security workforces. It has a substantial impact on employee safety, accountability, communication, efficiency and, ultimately, client retention and satisfaction.




Share this article:
Share via emailShare via LinkedInPrint this page



Further reading:

Boost revenue streams for MNOS
News & Events Security Services & Risk Management Financial (Industry)
ReveNet has introduced its new solution, designed to safeguard and potentially boost revenue streams in an increasingly challenging landscape for MNOS. The new platform combines advanced analytics and is built on trust, transparency, and sustainability principles.

Read more...
Risk-IO manages mining security risks
Security Services & Risk Management Mining (Industry)
[Sponsored] A local mining company with three large operations experienced increased security costs. The liability included no standardised risk assessment, poor management of the efforts to mitigate hazards, and unauthorised access with subsequent theft. The reactive approach to security was not only expensive but also wasteful in the sense that the costs were poorly managed, and there were no metrics to show improvement or trends in incidents.

Read more...
NIS2 compliance amplifies skills shortages and resource strain
Information Security Security Services & Risk Management
A new Censuswide survey, commissioned by Veeam Software reveals the significant impact on businesses as they adapt to this key cybersecurity directive, with 95% of EMEA businesses siphoning other budgets to try and meet compliance deadline.

Read more...
SA company develops world-first safe K9 training for drug detection
Editor's Choice News & Events Security Services & Risk Management Government and Parastatal (Industry)
The Braveheart Bio-Dog Academy recently announced the results of its scientific research into training dogs to accurately detect drugs and explosives without harming either the dogs or their handlers.

Read more...
Understanding South Africa’s Cybercrimes Act
Information Security Security Services & Risk Management
The Cybercrimes Act No.19 of 2020 is a comprehensive legislative response to the evolving landscape of cyberthreats in South Africa. Its effectiveness, however, relies on enforcement, which relies on implementation, international cooperation, and collaboration between the public and private sectors.

Read more...
Partnership addresses fire hazard mitigation
Brigit Fire (a Division of Hudaco Trading) Elvey Security Technologies Fire & Safety Security Services & Risk Management
Brigit Fire has partnered with the Elvey Group. The collaboration will see Brigit Fire distributing both the advanced C-TEC addressable fire detection systems (CAST Technology) and GreenMist lithium extinguishers.

Read more...
Watermist suppression in mining
FS Systems Fire & Safety Mining (Industry) Products & Solutions
Watermist suppression systems are highly effective in suppressing flames and controlling heat spread, especially in confined spaces commonly found in mining environments, by generating fine droplets with an increased surface area, enabling rapid heat absorption and cooling during fire incidents.

Read more...
Gas detection for mining
FS Systems Products & Solutions Fire & Safety Mining (Industry)
Flammable gas detection is critical in safeguarding mining operations, where combustible gases pose significant risks. Early detection of these gases helps prevent fires and explosions, which can lead to devastating consequences.

Read more...
Fire protection for a solvent extraction plant in Africa
FS Systems Fire & Safety Security Services & Risk Management Mining (Industry)
A prominent mining site operates a state-of-the-art solvent extraction (SX) plant, integral to separating and purifying metals from ores, which pose significant fire risks, as SX processes involve highly flammable organic solvents and elevated operating temperatures.

Read more...
Taking fire safety seriously
G2 Fire Editor's Choice Fire & Safety Security Services & Risk Management
To gain insights into how fire systems must be designed, installed and maintained, SMART Security Solutions asked Nichola Allan, MD of G2 Fire, for some insights into the local fire market.

Read more...