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Involve users in design
November 2017, Access Control & Identity Management

One of the biggest obstacles to the successful operation of an access control system is the end user not being involved in the design of the solution. This is especially significant given the current trend towards adopting an IoT (Internet of Things) approach to technology deployment.

Ingo Mutinelli.
Ingo Mutinelli.

“It’s all very well being able to go online for ease of use across a platform that integrates solutions, but without the know-how to leverage all the features of the technology and to use it correctly, it will quickly become a liability rather than an asset,” says Ingo Mutinelli, business development director at Elvey. “After commissioning the system, the installer leaves site and the end user is then faced with actually implementing the access control system. Increasing frustration by end users when trying to use access control systems may result in the system being deferred.”

The first step in the process is naturally a risk assessment and this should be a collaborative effort between the installer/integrator and the end user. Subsequently, the end user, for example, security manager, estate manager or facility manager, needs to set up authority rights to ensure that the correct people are using the system and that the right technology is being used in the right places.

“If you want to use a T&A (time & attendance) system to increase efficiencies and reduce time ‘stolen’ by employees, then it is important for the end user to consider the main entry and exit points, the areas of congregation, the high-risk areas, and the areas where easy access is necessary to improve ­traffic flow. It is important that, when attempting to mitigate security risk, one does not implement a system that aggravates bottlenecks in specific high-traffic areas. This will simply lead to employee frustration and furthermore could have serious health and safety implications in the event of emergencies and evacuation procedures,” says Mutinelli.

Most installers will impress on the end user that they need to implement certain changes in their daily lives to accommodate the new access control system. Resistance may be found when end users realise that the system, because it is geared around either increasing security or providing a T&A service, will no doubt result in stricter control around entry and exit points.

End users are often suspicious around technology adoption, regarding it as invasive and a hindrance. A mindset and behavioural change is therefore required to ensure that the system is used to its full potential. The system user needs to be comfortable with using the system and this can be ensured through thorough training on the use of the system, by both the employees and the people responsible for the enrolment process.

“On this note, while in many business environments the human resources department may be the obvious choice for capturing personnel fingerprints, I strongly advise that the enrolment process be undertaken in conjunction with guidance from either the company’s technical team or security division. Successfully capturing the employee’s fingerprint credentials becomes an exercise in bridging that gap of disconnect,” says Mutinelli.

Hand-in-glove with this is the importance of deploying a system that is fit for purpose. Mutinelli cites an office environment where access using biometric fingerprint readers and RFID cards is generally quite straightforward. However, if one considers an industrial environment where employees often have dirty hands or there is lots of dust present, then one needs to use suitable solutions that can overcome the issues experienced with the higher rejection rates typically experienced here.

Mutinelli advises that regardless of why an end user is using access control technology, they must prioritise selecting tried and tested biometrics brands which are developed to suit specific environments. An example here would be the ruggedised units designed to withstand arduous conditions on construction and mining sites. In addition, all solutions should be configured and customised to the end user’s needs, taking into consideration how people move through the building, relative to those areas where technology is required to protect high security areas.”


Credit(s)
Supplied By: Elvey
Tel: +27 11 401 6700
Fax:
Email: info@elvey.co.za
www: www.elvey.co.za
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Further reading:

  • Awareness and trust in context
    November 2017, CA Southern Africa, Access Control & Identity Management, Security Services & Risk Management
    Markus Krauss, senior director, Digital Identity and Security, CA Technologies, spoke to Hi-Tech Security Solutions about making identity work for people and things.
  • People on the move
    November 2017, This Week's Editor's Pick, Access Control & Identity Management, Integrated Solutions, IT infrastructure
    Sanjay Dharwadker looks at some of the changes that have been enacted to better manage Europe’s borders.
  • Access and identity: looking ahead
    November 2017, neaMetrics, ZKTeco, Powell Tronics, This Week's Editor's Pick, Access Control & Identity Management, Integrated Solutions
    Access and identity is more important than ever with more options than ever for companies looking for solutions that go beyond mere entry and exit.
  • A question of trust and ­accountability
    November 2017, Technews Publishing, Access Control & Identity Management, Integrated Solutions
    Access and identity management is about trust, how you assign it, how much you allow and how you manage it.
  • Trusting your privilege
    November 2017, Technews Publishing, This Week's Editor's Pick, Access Control & Identity Management, Integrated Solutions
    Privileged access management is the starting point for effective enterprise identity and access management, whichever device you're logging in from.
  • Integrating surveillance and access
    November 2017, Cathexis Technologies, Gallagher, Milestone Systems, Paxton Access, Access Control & Identity Management, CCTV, Surveillance & Remote Monitoring, Integrated Solutions
    Integrating access control and surveillance is a good idea, but those who take on this task have their work cut out for them.
  • The access edge
    November 2017, Johnson Controls, This Week's Editor's Pick, Access Control & Identity Management, Integrated Solutions, Security Services & Risk Management
    With the common denominator of IP networks as their backbone, building automation, security and, in particular, access control systems are increasingly providing opportunities to both security integrators and building managers.
  • Home run for integrated security
    November 2017, Milestone Systems, Integrated Solutions, CCTV, Surveillance & Remote Monitoring, Access Control & Identity Management, IT infrastructure
    Axis Communications, Extreme, Lenel and Milestone team up to secure 2017 Little League Baseball Series.
  • Facing the future
    November 2017, neaMetrics, Virdi Distribution SA, This Week's Editor's Pick, Access Control & Identity Management, IT infrastructure
    Facial biometrics is coming into its own today, but is it a 100% reliable means of identity verification and authentication?
  • The growth of biometrics
    November 2017, ZKTeco, Access Control & Identity Management
    Biometric verification is the future, we live in a time where a person can be uniquely identified by evaluating one or more distinguishing biological traits.
  • Access on the edge
    November 2017, Suprema, Access Control & Identity Management, Integrated Solutions
    CoreStation handles half a million users with a fingerprint matching speed of up to 400 000 match/second and simultaneous matching speeds of up to 8 devices in 1 second.
  • Capturing fingerprints in direct sunlight
    November 2017, Suprema, Access Control & Identity Management
    Suprema developed and patented its multi-dynamic range (MDR) technology to ensure consistency in the quality of fingerprint images.

 
 
         
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