Luxury virtual service

May 2016 CCTV, Surveillance & Remote Monitoring

Jaguar Land Rover (JLR) approached Axis Gold Partner Camsecure to find a cost-effective solution to solve high-level technical concerns remotely. The headquarters’ technical team devoted a significant amount of time out of office travelling to any one of the 44 dealerships across SA and sub-Saharan Africa, identifying atypical challenges onsite.

JLR commissioned Camsecure to provide an innovative solution to increase its technical team’s ability to offer the same level of assistance from a central office, while improving the customer’s experience by expediting the service turnaround time.

Only four technical engineers at the JLR African headquarters are on hand to support the dealerships across the continent; that’s 36 in South Africa and eight in sub-Sahara. Typically dealer technicians call on the headquarter team to assist with complex service problems on vehicles, however in some instances they need detailed support, making it difficult to explain and resolve without seeing the problem area in live view.

In that case, the technician then travels through to the dealer, which could result in extended periods of time out of office especially when it’s located outside of SA. This, in turn, not only leads to a backlog in the workload, but also a delayed turnaround time for customers.

Camsecure partnered with Axis to develop a unique and affordable solution. The collaboration led to the customisation of the AXIS M1034-W Network Camera to serve as a ‘third eye’. The M1034-W was identified as the most suitable based on the fact that it features all the elements to custom-make a unique solution for JLR. The small, smart and wireless HDTV camera includes a white LED to illuminate the focus point. It also offers two-way audio communication with integrated microphone and speaker, allowing remote listening in on an area, as well as communication with individuals directly or using recorded audio clips.

The lightweight camera was attached to a headband to free up technician’s hands, and has a stand and clamp for mounting too. It also boasts easy to use functionality.

This Axis network camera kit is the first of its kind in the automotive industry and its success could see it rolling out to other geographically challenged regions. This device cancels out any dealer guesswork when facing rare/unique complications, while having an expert observe the problem area means that cars are repaired quicker. Furthermore, the fast turnaround time positively impacts on customer experience, plus time and travel costs will decrease significantly.

“The creative customisation of this simple Axis network camera has helped Jaguar Land Rover South Africa and sub-Sahara Africa reprioritise customer service, improve the experience with our brand and better manage our operating efficiencies and resources. And, as a first in the industry, this unique device has given us the competitive advantage to further differentiate our offering,” says Steve Coxley, technical services manager, Jaguar Land Rover South Africa and sub-Sahara Africa

Although the device is fairly rudimentary it meets the brief and is already improving

efficiencies, reuniting customers with their vehicles a lot quicker. Plus, there’s potential to streamline the operating solution and further develop its capabilities.

Given that this is a first in the automotive industry, Coxley firmly believes that this innovative design affords the brand a competitive edge that has potential to go beyond the African borders and rollout to similarly geographically challenged regions.

For more information contact Axis Communications, +27 (0)11 548 6780,,


Share this article:
Share via emailShare via LinkedInPrint this page

Further reading:

Milestone partners prove their skills
August 2019, Milestone Systems , News, CCTV, Surveillance & Remote Monitoring, Training & Education
Within the span of one week in mid-May, the Milestone Learning & Performance group celebrated important benchmarks: 200 000 course registrations and tutorial views, and 10 000 certifications.

ONVIF Hosts 20th Developers’ Plugfest
August 2019 , News, CCTV, Surveillance & Remote Monitoring
ONVIF, the global standardisation initiative for IP-based physical security products, hosted its twentieth ONVIF Developers’ Plugfest in early June in Tokyo.

Licence plate recognition camera
August 2019 , Products, CCTV, Surveillance & Remote Monitoring
VIVOTEK has introduced a new licence plate recognition camera featuring built-in licence plate recognition software and edge-computing capability.

Securing Savannah Hills Estate
August 2019, Rhyco Risk Projects , CCTV, Surveillance & Remote Monitoring, Perimeter Security, Alarms & Intruder Detection
Savannah Hills Estate in Midrand planned a security upgrade which was awarded to Rhyco Risk Projects. The project started in March 2019 and was completed in May 2019.

10 things to consider when shopping for a VMS
August 2019, Genetec , CCTV, Surveillance & Remote Monitoring, Integrated Solutions
Today’s video management systems (VMS) provide a wide range of tools and capabilities that help make security personnel more efficient by allowing them to focus on what really matters.

How far are we really at with artificial intelligence?
August 2019, Axis Communications SA , Editor's Choice, CCTV, Surveillance & Remote Monitoring, IT infrastructure, Residential Estate (Industry)
Justin Ludik unpacks exactly how far AI has come and what it potentially can do for society and more importantly, surveillance.

Enhancing security with AI
August 2019, Hikvision South Africa , CCTV, Surveillance & Remote Monitoring
Hikvision explains how residential estates can revolutionise their security strategies and outcomes with artificial intelligence.

More than simply a camera
August 2019, Forbatt SA, Secutel Technologies , CCTV, Surveillance & Remote Monitoring, Residential Estate (Industry)
With the human element being the weakest link in all security solutions, Hi-Tech Security Solutions looks at the pros and cons of using body-worn cameras in estates.

The importance of effective perimeter security
August 2019, Elf Rentals - Electronic Security Solutions, Stafix , Editor's Choice, CCTV, Surveillance & Remote Monitoring, Residential Estate (Industry)
Protecting the perimeter is critical for any residential estate; how does one go about making sure your perimeter is as secure as possible?

Multiple methods for motion detection
August 2019, Axis Communications SA , Perimeter Security, Alarms & Intruder Detection
There are strengths and weaknesses with all motion detection solutions, and their effectiveness will be dictated by the environment and the components they are being used with.