Providing security at a residential estate has evolved over the years to become very personal, with security forces not only safeguarding assets and lives, but forming part of the estate’s family and day-to-day activities.
The face of the security officer becomes known to each and every family member and a familiar bond is formed. Due to this bond and the nature of personalities, security personnel sometimes experience verbal abuse from many residents when performing their duties. Because the safety and morale of staff are as important as the safety of residents, it is imperative that each and every individual conforms to standards and always portrays strong professional ethics.
With this in mind, Fidelity often insists on senior on-site staff wearing a Bodycam to record voice and video that is stored and can be viewed afterwards. Residents are informed that they are being recorded, and experience has shown that security personnel are treated better and act more professionally, knowing that footage will be viewed by the body corporate as well as a senior manager.
The Bodycam is also great for training purposes and verification of on-site drills and assessments.
Contact: Fidelity Security Services, Mariska Kinnear, +27 (0)11 375 1638, [email protected], www.fidelitysecurity.co.za
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