Regional network manages safety in Minnesota

CCTV Handbook 2015 CCTV, Surveillance & Remote Monitoring, CCTV, Surveillance & Remote Monitoring

Eleven cities around the greater Minneapolis area of Minnesota have formed a valuable relationship by connecting the municipalities’ video surveillance to protect citizens and quickly resolve incidents that can cross their borders. With open platform video management software (VMS) networked between the cities, each controls their own security monitoring, yet quickly connect with neighbouring systems for collaborative surveillance missions.

The greater Minneapolis/St. Paul, Minnesota, area is composed of 45 municipalities with similar citywide surveillance needs. Within that space, security integrator Pro-Tec Design identified the parallel and individual needs of each city and their various departments. For example, the police department in one city has a variety of unique applications different from the IT department of another. The widespread commonality for all cities was the need for an IP VMS system to replace legacy analogue systems.

Minnesota Command Centre.
Minnesota Command Centre.

“We had a collective idea between numerous municipalities to centralise local systems with the same IT backbone,” said Tim Ferrian, director of sales and marketing for Pro-Tec Design. “Every city can adopt software from the Milestone portfolio to have its own system. However, there are times administrators may want to open access to their system to solve a mutual incident, and they can get assistance from neighbouring emergency services, requiring as much help as possible to solve a problem. Sharing camera feeds has been a valuable yet easy-to-integrate solution that each city has eagerly installed.”

The municipalities, working with the integrator, chose a common open-platform VMS that allows each city to individually monitor and secure its own assets, be it a government building, transit station or city-owned business. The open platform enables each city to design and install the hardware and software that meets its own needs, providing a flexible solution that can also be shared across locations to leverage more resources.

Centralised and customised

The VMS software chosen was XProtect from Milestone Systems with the XProtect Smart interface, remote Web Client, and Milestone Mobile client for video sharing on-the-move. This serves the core needs of each municipality, but offers versatile feature sets and client interfaces that address the unique needs of each department. With the success of the initial video installation, Pro-Tec began expanding into additional applications, such as integration with a point-of-sale system for government-owned retail stores. No other software is used.

Mainly Axis cameras were used for the implementations. “Over time, we have developed a checklist with more than 20 points we use to evaluate the technology partners we work with. Axis consistently has one of the highest quality products we have seen on the market. The sub 5-year failure rate is next to none and technical support staff is very reachable,” says Ferrian.

Video storage is handled several ways: Pivot3 was a big part of the equation during the first years of the implementation, and are still managing 300+TB of storage on city arrays. Over time, some cities have moved to other options for storage such as Iomnis for many implementations.

Each city views their video independently of one another. There is a central place called the Regional Traffic Management Centre (RTMC) operated by the Minnesota Department of Transportation (MNDOT) that views all of the cameras (700 or so) on the highways and freeways. They offer video feeds to many of the cities for the cameras that are located in their jurisdiction. The City of Minneapolis Emergency Operations Center views 800 cameras installed by Pro-Tec Design on all the intersections and public areas.

Sprawling metropolis

Minneapolis/St. Paul make up the most populous area in the state of Minnesota – a sprawling metropolis with a population of more than three million people. About 10 years ago, when the industry began widely adopting IP technology in surveillance environments, Pro-Tec saw an opportunity to extol the virtues of IP security technology, while also helping cities solve problems that developed with the use of outdated analogue systems.

This was not a fad to Ferrian, who saw the shift to IP surveillance as the obvious path for systems in the future. Pro-Tec’s relationships with many cities in Minnesota developed from a foundation of card access control and video surveillance, so a transition into network-based surveillance that could integrate the two was a logical next step.

Pro-Tec developed the idea for a collective solution between municipalities based on a standardised IT backbone. With each area using the same platform, it would maintain its own system yet open up the option to share video feeds in case of an incident or emergency that crosses town borders. In addition, with a combined VMS service, updates and maintenance would be streamlined for quick response.

“We began working individually with the cities and now assist quite a few – three more have signed on as we moved into 2015,” Ferrian said. “The agencies own and operate each individual system, but if there is any incident where a neighbouring town is also using the same platform and needs help in an emergency, it is convenient and expeditious if the other organisations can step in with their own camera feeds.”

There are many common themes within city surveillance: Watching out for the visitors of city halls, keeping track of persons in custody at police stations, providing evidence for investigations, protecting staff and equipment, monitoring community pools to protect the government from any liability and watching intersections for public works operations (moving snow, salting roads), among numerous other functions. With these commonalities, each city also has unique needs for surveillance whether they are monitoring a busy farmers’ market, senior centres, community sporting events, historical landmarks, water treatment facilities, water towers and many others.

Eight cities surrounding Minneapolis were currently linked at the end of 2014 via the VMS solution developed by Pro-Tec include Shoreview, Farmington, Brooklyn Centre, Minnetonka, Maple Grove, Brooklyn Park, Edina and Minneapolis. In addition, the Minnesota Department of Transportation (MNDOT), Minnesota Department of Employment and Economic Development, and the Minneapolis Convention Center are included within this Minneapolis “Ring of Protection.”

Protecting assets

With a full fibre network connecting most of Brooklyn Centre’s government buildings, IT director Patty Hartwig looked to take advantage of the technology opportunities available. Prior to the fibre network, many of the city’s buildings either had no video surveillance or used standalone analogue surveillance systems. The fibre network allowed for a cost effective video surveillance solution, including one shared location for storage.

Minnesota Ring of Protection.
Minnesota Ring of Protection.

A flexible solution was required to manage the diverse needs of the city. In addition to general government operations, Brooklyn Centre owns and operates a convention centre, two liquor stores and a golf course. All business units are now networked with the video solution. Additionally, administrators in the police department, general government facilities and two of the four schools in the district – an elementary and high school – are also integrated into the video system.

“Ease of use was extremely important when deciding on our VMS installation,” said Hartwig. “We did our research looking for user-friendly, adaptable and easy-to-modify solutions. Our system needed to play back and pull up video in an instant. We put an extreme value on the VMS protecting our city assets, so we required a product that would be here today, tomorrow and in the future.”

This city’s 90-plus cameras are positioned in six buildings, and expansion added more than 70 cameras in 2014. Milestone Mobile is also deployed on tablets and smartphones for the eight administrators on the system to access the video from smartphones and tablets.

Police force protection and social media help

The legacy analogue VHS systems installed throughout the city of Farmington were not only time-consuming to view and monitor, but extremely difficult to work with if an event occurred at government facilities, including two city-owned liquor stores. There was no communication between the disparate systems – a completely inefficient means of surveillance.

With a new city hall, one of the first steps for improving the protection of citizens included developing a citywide monitoring solution to unify surveillance processing, fully supported by the fibre network across the city. For its scalability and future-proof technology, the VMS was integrated into Farmington’s government agencies in five buildings to help support the police.

“It’s easy to identify the hard costs of a project of this magnitude,” said Farmington police sargeant, Jim Constantineau. “But for the long run, we asked how much money will this system save us. We can efficiently access video for investigations from anywhere with an Internet connection, saving time and allowing our officers to be more productive during their shifts. Retrieving stolen property or knowing what happens in an accident has improved our response and the costs of running the city. We expect the system to continue to provide us with great value as we scale up.”

Public safety issues improved quickly

The City of Edina was looking for more expandability when making its transition from analogue to digital, wanting more cameras without adding more expensive analogue converters to its inventory. The surveillance cameras deployed throughout the township are mainly used for simple security monitoring and general safety over the fibre network.

Surveillance for the city includes an aquatics centre (16 cameras), a training facility (four cameras), public works building (18 cameras) and water treatment plant (13 cameras).

All are monitored for the general safety of those working and visiting, and the protection of publicly-owned equipment.

Employees across the city have access to the system, but Lovejoy can easily restrict access to only see cameras linked to their facilities, thanks to solution’s beneficial use of Microsoft’s Active Directory for user management.

Video is a useful tool

The solution works to assist the administrators as they protect the public, fight fires, manage operations and infrastructure – whatever the needs of each municipality may be. Video is a useful tool in each person’s busy job, and ease of use is vital. The system’s intuitiveness ensures time-efficient monitoring.

As each municipality grows and expands its coverage, Pro-Tec and its customers are able to grow with the networked video solution, which addresses individual system and user needs, from management to anyone who shares the system’s functionality. The open platform technology allows each city and its many departments to use the camera or server they find the most cost-effective or efficient; unlimited options are available for ongoing applications in the Ring of Protection.

For more information contact Milestone Systems, +27 (0)76 811 7495,,


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