Increase security efficiency, decrease costs

September 2019 Security Services & Risk Management, Integrated Solutions

Hi-Tech Security Solutions recently published an article on the new Command Center from Trackforce ( To gain some insight into the full solution offered by the company, we spoke to Andre Ellis, sales director for Trackforce in South Africa.

Ellis explains that the Command Center is the central application in managing a security team (or other field workers). It presents a visual display of who is where, using the company’s geolocation system to place guards on a Google Map interface. As a real-time system, Command Center can initiate responses or actions based on events as they occur. This can be dispatching armed response or medical assistance, etc.

All communications between security operatives is recorded in the dashboard and can be referenced if needed by the client. Similarly, all reports are also stored, linked to the client, and can be called up as and when required.

The goal of Command Center is real-time management of your security workforce and the ability to make better use of human resources through increased situational awareness. When you know what’s going on, you can make better decisions. The management capability is such that the company says fewer supervisors are required on site because officers are tracked and managed remotely.

For example, starting and ending a shift is done via the guard signing on and off via his/her device, while any forms which guards would normally have to fill in are available on the device. If an officer has to sign for a vehicle at the start of his shift, a pre-inspection checklist can be run through on his device to make sure all is in order and the individual doesn’t get blamed for any new damages. Simply taking a picture and including it in the checklist will validate any claims made – such as a new scratch, mileage readings, etc. This also allows the company to plan for maintenance and repairs more effectively.

A reporting module is also available offering a range of template-based reports that can be dispatched in real time to the relevant person or people, while also offering the facility to send reports at regular times – such as at the end of a shift or first thing in the morning. Should clients want a specific report that is not in the existing system, the system allows new documents to be imported. Once the template is loaded, the system adds in all the relevant information automatically before sending it out on schedule or on an event.

Furthermore, the location of the guard is tracked via GPS to ensure all patrols are done at the right time and the right routes are followed. This information can be included in incident reports to demonstrate that the guard/s followed the correct procedure in the event of something happening.

With so much information collected, the Trackforce system can also be used for rostering and T&A; (time and attendance), ensuring everyone is paid according to the time they actually are on site, doing their jobs.

Manage your security operation from a single dashboard.


The communications device offered by Trackforce is an Android IP68 rated smartphone, designed for the guarding industry. If the site has a Wi-Fi connection, this can be used to communicate with the cloud-based database, or 3G connectivity can be used. Users have the option of using their own Android devices as well. All they need to do is download and install the Trackforce app.

Using the Trackforce device offers customers more options in terms of payments as they can be leased for a set amount every month – which makes budgeting easier.

The device is also geared for visitor management. A full visitor management module is available, along with a mobile app. The application is customisable per client or site and can be used to scan cards and licences and so forth. All information collected is synchronised to the cloud where the visitor management system is monitored in real time. An offline mode is available in case there is no network access, with the device storing all the relevant information locally and synchronising once connectivity is restored.

The Trackforce system itself is cloud-based, run by the company. It is GDPR compliant due to the many international customers requiring this guarantee. The cloud can be accessed via a web browser from a computer, or via a mobile device for those out in the field.

Trackforce has offices in many countries, including South Africa. Ellis says the local office is not simply a sales office but also provides support and assistance to users in the region. Ellis says the company publishes its APIs (application programming interfaces) to allow others to integrate into its system, but is open to doing integration work into other popular applications. As an example, two local integrations include EasyRoster and Online Intelligence.

For more information contact Trackforce, +27 61 473 6809,,

Share this article:
Share via emailShare via LinkedInPrint this page

Further reading:

Putting secondary storage to work
September 2019 , IT infrastructure, Security Services & Risk Management
By 2022, more than 80% of enterprise data will be stored in scale-out storage systems in enterprise and cloud data centres, up from 40% in 2018.

ContinuitySA offers Complete Continuity Practitioner in October
September 2019, ContinuitySA , Training & Education, Security Services & Risk Management
ContinuitySA is offering its popular five-day Complete Continuity Practitioner Programme on 21-25 October 2019 at its offices in Midrand.

Managing staff effectively
September 2019, dormakaba South Africa, iPulse Systems , Integrated Solutions, Access Control & Identity Management
Workforce management solutions allow organisations to track the relationship between productivity and the cost of employment, incorporating issues such as health and safety, T&A, rostering and more.

Security workforce compliance tool
September 2019 , Security Services & Risk Management
To maintain service excellence across a security workforce is impossible without the help of information systems and technology.

Call back the past
September 2019, SCAN RF Projects , Security Services & Risk Management
Two-way radios are still very relevant in the security world and have gone through significant advances over the past few years to enable them to keep up with the expectations of people in today?s connected world.

Proficient operational security management
September 2019 , Security Services & Risk Management
The quest to establish an organised and integrated security operations programme based on a Plan-Do-Check-Act (PDCA) cycle for continuous improvement is paramount for a successful security operation.

Accurate guard tracking and management
September 2019, Secutel Technologies , Security Services & Risk Management, Products
There are many challenges when it comes to effectively managing and tracking a guarding workforce in real time.

X-rays in 3D
September 2019, XPro Security Solutions , Editor's Choice, Security Services & Risk Management
Hi-Tech Security Solutions asked Greg Dixon, director of XPro, for some insights into X-ray scanning and its pros and cons in today?s volatile world.

Smart Inspection Unit developed by Roteck
September 2019 , Editor's Choice, Security Services & Risk Management
Roteck has announced a portable personnel and bag scanning unit that can easily be transported, set up and used in almost any location.

Mobile guards on patrol
September 2019, Dahua Technology South Africa , CCTV, Surveillance & Remote Monitoring, Security Services & Risk Management
Dahua Technology developed mobile ?Video Guards? along with a complete solution for a security service company in Germany.