Make sure you ask the right questions

May 2019 Home Security, Security Services & Risk Management

Appointing an armed response company for your home is becoming increasingly essential with latest crime stats released by Fidelity ADT pointing towards housebreaking and common thefts as the most often reported types of crime.

Selecting a new security company can be a daunting task if you haven’t figured out what you’re looking for. Charnel Hattingh, national marketing and communications manager for Fidelity ADT, suggests weighing all the options before deciding. She says there are four questions to ask.

1. Are their officers properly trained and equipped?

“This is crucial in the case of an emergency; a security provider that deploys efficient and well-trained officers should be a top priority,” advises Hattingh. It is advisable to ask the company what kind of training their response officers have received. It is also imperative to be aware of what kind of protective items they carry when patrolling and responding to emergencies. For example, do they have vehicles with armour plated windows, and are the officers protected with Kevlar vests?

2. Is the security company compliant?

Check if the company is registered with the industry regulatory agency, like the Private Security Industry Regulatory Authority (PSIRA). A company that isn’t registered won’t be held accountable for providing officers who are subpar. Non-compliant organisations are not bound to the industry’s regulations, which can negatively impact its services and employees. “The onus lies with the public to ask the relevant questions before entering into any agreement, and to be on the lookout for any potential ‘fly-by-night’ security providers,” says Hattingh.

3. What are you looking for?

There are many technical advances to make things convenient and give you peace of mind. CCTV cameras, home monitoring automation systems and mobile panic buttons are some of options available to homeowners. The company should keep abreast with the latest industry trends. “Technology available on your smartphone can help you to arm or disarm your system remotely and view your property through security cameras, aside from receiving a notification when your alarm is set off,” explains Hattingh.

4. What is the cost?

Ask about hidden cost and know what you will be paying for. To ensure good value for money, become acquainted with the various services on offer to suit your needs. “There is a big difference between merely offering a monitoring service as opposed to a full armed response service. Ask exactly what you will get for your money,” says Hattingh.

“Doing your homework and considering all of these factors will help you find the best security company to keep you and your loved ones safe.”

For more information, contact Fidelity-ADT, +27 11 697 7271,,


Share this article:
Share via emailShare via LinkedInPrint this page

Further reading:

Social media and intelligence-led surveillance
July 2019, Leaderware , Editor's Choice, Integrated Solutions, Security Services & Risk Management
Social media has become a major feature of most people’s lives in the last few years and they can be invaluable as a source of information for companies and security organisations.

The 4th Industrial Revolution
July 2019, Wolfpack Information Risk , Editor's Choice, Cyber Security, Security Services & Risk Management, Industrial (Industry)
Most major industries have turned to and are reliant on technology to run their operations. This is a time of great promise, but also one of frightening peril.

Fear of the unknown
July 2019, Kaspersky Lab , Cyber Security, Security Services & Risk Management
Fear of the unknown: while there’s still interest in cryptocurrencies, just 19% locally understand how they work.

Johnson Controls launches Technology Contracting in Africa
July 2019, Johnson Controls , Editor's Choice, News, Security Services & Risk Management
To address the growing challenge of planning, integrating and maintaining a multitude of different, highly connected systems, Johnson Controls is launching Technology Contracting in Africa.

A new method for data destruction
July 2019 , News, Security Services & Risk Management
Xperien is now able to professionally erase data on retired IT assets in compliance with the Protection of Personal Information Act (PoPIA).

National Home Security Month awards
July 2019, Yale Security (SA) , Home Security, CCTV, Surveillance & Remote Monitoring
National Home Security Month (NHSM) aims to create awareness around the importance of good home security, and how we can ensure our homes and families remain safe.

Top ten tips to stay safe
July 2019, Yale Security (SA) , Home Security, Security Services & Risk Management
Yale Security offers Hi-Tech Home Security reader a few tips to help ensure your home remains a safe haven.

Critical vulnerabilities in smart home controller
July 2019, Kaspersky Lab , Home Security, Cyber Security
Kaspersky researchers investigating the control device for an active smart home ecosystem have identified several critical vulnerabilities.

Where are your crown jewels?
June 2019, Wolfpack Information Risk , Commercial (Industry), Cyber Security, Security Services & Risk Management
Understanding what data they store and analyse is gaining increasing urgency for organisations that are now accountable to new(ish) privacy regulations such as the GDPR and our PoPIA.

Changing of the guard, AI style
June 2019, Active Track, Technews Publishing , Integrated Solutions, Security Services & Risk Management
Active Track is launching a raft of new AI-based products and services with which it intends to turn the security world as we know it on its head.