Hi-Tech Security Solutions spoke to Gareth Dewey, national business development manager at Protea Coin’s Technical Division about the Technical Division and what it does.
Tell us about the Protea Coin Group Technical Division. What is it and where does it fit into the Protea Coin group?
Gareth Dewey: Protea Coin Group Technical Division is the 'Technology House' within Protea Coin Group that focuses on standalone to full integrated turnkey solutions based around security technology. This includes but is not limited to CCTV, access control, fire detection, perimeter detection, building management solution, time and attendance etc.
Due to the large presence that Protea Coin Group has in the market place as well as the enormous national footprint, the Technical Division is extremely adaptable to any market segment.
Hi-Tech Security Solutions: What differentiates the Technical Division.
Gareth Dewey: The Protea Coin Group Technical Division is in a unique position to provide and support a total security solution platform, delivering tailor-made solutions that fulfil our customers’ expectations as either a standalone design or full turnkey solution.
Our customers benefit from our competitive range of products and solutions but also find value in our wealth of experience namely:
* Product design and development specialists,
* Product specialists,
* System integration specialists,
* Project managers,
* System commissioning technicians,
* Training consultants,
* Software support consultants, and
* Certified installation specialists.
Hi-Tech Security Solutions: What after-sales services to you provide to Protea Coin customers?
Gareth Dewey: The Technical Division takes pride in offering our customers outstanding after-sales service and support. A national support infrastructure has successfully been implemented where calls can be received from our centralised helpdesk which includes:
* Hardware support – 24/7 standby facility,
* Software support,
* Hardware repairs, and
* Preventative maintenance facility to ensure maximum operational affectivity.
Hi-Tech Security Solutions: Do you have a strong focus on CCTV and surveillance technologies?
Gareth Dewey: CCTV poses many challenges, such as video quality, storage, reliability, resource intensity etc. With the focus on being the leading provider of security solutions, the Technical Division of Protea Coin Group, with its wealth of experience and expertise has positioned itself to provide scalable CCTV solutions, able to grow into advanced integrated surveillance systems to suite any size business or organisation. Our dedication to service excellence and client experiences is evident in our success.
Hi-Tech Security Solutions: Tell us about your Integrated Resource Management Solution.
Gareth Dewey: Based on more than 30 years of experience in the fields of access control and time and attendance, Protea Coin Group has been recognised as the leader in cutting-edge resource management solutions. The Technical Division has a superior product in the form of the SACO Integrated Resource Management solution.
SACO Integrated Resource Management Solution provides insight to all important aspects of a business and its workforce. This critical link helps organisations across a variety of industries manage their most valuable and expensive strategic assets – their workforce. This is achieved by providing the tools needed to help control labour costs, minimise compliance risk and improve workforce productivity.
The SACO Integrated Resource Management Solution is a profit turning, Web-enabled, access control, time and attendance software package which facilitates interaction between employer and employee. The solution was designed to be simple, quick and effective. And offer the following:
* Reduce admin costs via e-mail enabled workflows, system validation and company-wide centralisation.
* Reduce costly errors and enhance strategy via interactive, real-time reporting.
* SACO Integrated Management Resource Solution is Microsoft compliant.
* SQL database structure.
* Capabilities to develop in-house.
* Interface to virtually any application i.e. SAP, VIP.
The Technical Division is also able to install and maintain various other systems and products, including:
* Autec – Babylon.
* ProxNet Pro.
For more information contact Gareth Dewey, national business development manager Protea Coin’s Technical Division, +27 (0)12 665 8089, email@example.com
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