A multifaceted approach to security

March 2019 Retail (Industry), Integrated Solutions, Security Services & Risk Management

The modern shopping centre has significant focus on the shoppers’ experience and offers more than a functional shopping space. It serves as a source of entertainment, education, community outreach and relaxation. It is therefore paramount to ensure the safety of the patrons, tenants and built environment. This can only be achieved through a multifaceted approach to the security solutions deployed at shopping centres.

The ever present threat of well-co-ordinated syndicated attacks or even protest action, means that accurate management information and intelligence must be generated from both the technical systems and manned guards deployed. Only through an optimally engineered solution and deployment can this be achieved.

Optimal security solutions

A key facet of an optimal security solution is the implementation of robust surveillance systems which uses advanced video analytics and artificial intelligence to detect suspicious behaviour, loitering, movement in restricted areas, theft detection, stock shrinkage and pilfering, and unattended packages. The surveillance system mitigates potential incidents through early detection.

A further enhancement to the safety and security of the site is performed through CCTV virtual patrols which are conducted by a specialist CCTV operator based in the control room. This remote targeted surveillance function replaces the labour intensive patrolling guard and provides simultaneous and extensive coverage of high-risk areas within a complex environment. This reduction in physical guards contributes to the reduction of operating costs and mitigates the impact of the National Minimum Wage Act 9 of 2018 (NMWA) in certain areas.

Intruder detection systems are another fundamental aspect of the total solution for the retail environment. These systems are capable of not only monitoring a potential after-hours intrusion, but also monitor high value or sensitive areas such as store rooms and cold storage facilities. Integrated panic buttons can be activated at any time to raise an alarm and call for assistance from the armed response or centre security.

False alarm elimination

In order to eliminate the number of false alarms and the dispatch of armed response to nuisance activations, intruder verification is deployed. The visual verification is a short video clip of the area in which the activation occurred. The control room operator is then able to confirm a positive incident and take the immediate and swift action through the deployment of on- site security or armed response.

Intelligence hub

The central control room serves as the intelligence hub where armed response is dispatched and the site specific standard operating procedures are executed. Bidvest Protea Coin has a dedicated retail-specific National Operations Centre at its SAIDSA approved national operations centre based in Centurion. Highly trained surveillance operators monitor alarms and footage generated by the security solutions installed at the client’s facilities 24x7x365.

The Bidvest Protea Coin National Operations Centre makes use of a physical security information management platform (PSIM), which receives alerts, alarms, footage and information from the various systems and consolidates the data on a single platform. The system has embedded rules and leaves nothing to chance as all operators are automatically guided through the correct and approved standard operating procedures based on the nature of the incident/alert or task.

Worforce optimisation

The efficacy of these solutions is enhanced through the implementation of physical perimeter protection in the form of electric fencing or physical fencing and providing a lock down of the site when possible. The control of access to the site through the deployment of SACO Workforce Optimisation solutions provides the authorised permissions to restricted areas and the control of movement of centre management, guard force, car guards and cleaning staff.

Transcends technology

Having an intimate knowledge of the retail and shopping centre environment and associated risks, allows Bidvest Protea Coin to deliver scalable, integrated and complete security solutions tailored to the retail sector’s requirements. The Technical Security division of Bidvest Protea Coin delivers solutions grounded in delivering true business value to its customers. This is achieved through the application of a solution design philosophy which transcends technology and delivers the fundamental imperative of risk mitigation, providing the customer with tangible management information.


Credit(s)




Share this article:
Share via emailShare via LinkedInPrint this page



Further reading:

Putting secondary storage to work
September 2019 , IT infrastructure, Security Services & Risk Management
By 2022, more than 80% of enterprise data will be stored in scale-out storage systems in enterprise and cloud data centres, up from 40% in 2018.

Read more...
ContinuitySA offers Complete Continuity Practitioner in October
September 2019, ContinuitySA , Training & Education, Security Services & Risk Management
ContinuitySA is offering its popular five-day Complete Continuity Practitioner Programme on 21-25 October 2019 at its offices in Midrand.

Read more...
Shorten your checkout lines to enhance customer experience
September 2019, Hikvision South Africa , Retail (Industry), CCTV, Surveillance & Remote Monitoring
Hikvision's queue detection technology is purpose-built to offer cutting-edge flow analysis to retail outlets and any situation where waiting to pay is required.

Read more...
Managing staff effectively
September 2019, dormakaba South Africa, iPulse Systems , Integrated Solutions, Access Control & Identity Management
Workforce management solutions allow organisations to track the relationship between productivity and the cost of employment, incorporating issues such as health and safety, T&A, rostering and more.

Read more...
Security workforce compliance tool
September 2019 , Security Services & Risk Management
To maintain service excellence across a security workforce is impossible without the help of information systems and technology.

Read more...
Call back the past
September 2019, SCAN RF Projects , Security Services & Risk Management
Two-way radios are still very relevant in the security world and have gone through significant advances over the past few years to enable them to keep up with the expectations of people in today?s connected world.

Read more...
Increase security efficiency, decrease costs
September 2019 , Security Services & Risk Management, Integrated Solutions
Trackforce offers customisable mobile and web applications to increase security operational efficiency and lower costs.

Read more...
X-rays in 3D
September 2019, XPro Security Solutions , Editor's Choice, Security Services & Risk Management
Hi-Tech Security Solutions asked Greg Dixon, director of XPro, for some insights into X-ray scanning and its pros and cons in today?s volatile world.

Read more...
Smart Inspection Unit developed by Roteck
September 2019 , Editor's Choice, Security Services & Risk Management
Roteck has announced a portable personnel and bag scanning unit that can easily be transported, set up and used in almost any location.

Read more...
Mobile guards on patrol
September 2019, Dahua Technology South Africa , CCTV, Surveillance & Remote Monitoring, Security Services & Risk Management
Dahua Technology developed mobile ?Video Guards? along with a complete solution for a security service company in Germany.

Read more...