November 2018, Security Services & Risk Management
Excellerate Services has adopted an outcome-based service model which is underpinned by a Customer Experience (CXM) and SLA Management platform called Velocity Audit.
Velocity Audit is a smart device application which is loaded onto the mobile devices of our team leaders and managers. The system serves to focus our operations and business processes around the management of client’s needs and aids in maintaining expectations and desired outcomes. Supervisors and managers complete customised electronic checklists at predetermined locations and intervals. The results of these checklists are combined to generate a performance scorecard which is presented to the client at the end of every month. The scorecard serves to demonstrate service level achievements against expected outcomes.
Velocity Audit was developed on our Electronic Incident Management platform and integrates in real time with Velocity HR, our employee rostering and deployment management software. This means that inspections (such as uniform and equipment standards) can be undertaken against individual staff members, teams or sites.
Non-compliance with a predetermined standard will automatically generate an ‘Incident’ in the Electronic Incident Management System which can be tracked through the system based on predetermined escalation and notification rules designed according to the client’s needs. Velocity Audit is a proactive SLA compliance tool that is designed to record and resolve non-compliance, or potential non-compliances.
The features of Velocity Audit include:
• On-device signature field for third-party (client) ratification.
• Customisable question and answer structure.
• Ability to add notes and/or images per question.
• GPS location and time stamping as additional audit measures.
• Automatic SLA scorecard generation.
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November 2018, CA Southern Africa, Access Control & Identity Management, Security Services & Risk Management
Nearly half of businesses admit to selling customer data, despite claiming data protection as paramount; consumer behaviour shows strong correlation between loss of business and lack of digital trust.
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November 2018, Powell Tronics, Access Control & Identity Management, Integrated Solutions, Security Services & Risk Management
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November 2018, Leaderware, This Week's Editor's Pick, CCTV, Surveillance & Remote Monitoring, Security Services & Risk Management
Technology is often seen as the primary factor in the success of CCTV surveillance control rooms, yet Dr Craig Donald has seen new control rooms with the most up-to-date technology fail.
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November 2018, Technews Publishing, IT infrastructure, Security Services & Risk Management
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November 2018, Vision Catcher, This Week's Editor's Pick, Security Services & Risk Management
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November 2018, Fidelity Security Group, Security Services & Risk Management, Products
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November 2018, Integrated Solutions, Security Services & Risk Management
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November 2018, Pinnacle Instruments SA, Integrated Solutions, Security Services & Risk Management
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November 2018, Fidelity ADT Security, News, Security Services & Risk Management
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