Velocity Audit

November 2018 Security Services & Risk Management

Excellerate Services has adopted an outcome-based service model which is underpinned by a Customer Experience (CXM) and SLA Management platform called Velocity Audit.

Velocity Audit is a smart device application which is loaded onto the mobile devices of our team leaders and managers. The system serves to focus our operations and business processes around the management of client’s needs and aids in maintaining expectations and desired outcomes. Supervisors and managers complete customised electronic checklists at predetermined locations and intervals. The results of these checklists are combined to generate a performance scorecard which is presented to the client at the end of every month. The scorecard serves to demonstrate service level achievements against expected outcomes.

Velocity Audit was developed on our Electronic Incident Management platform and integrates in real time with Velocity HR, our employee rostering and deployment management software. This means that inspections (such as uniform and equipment standards) can be undertaken against individual staff members, teams or sites.

Non-compliance with a predetermined standard will automatically generate an ‘Incident’ in the Electronic Incident Management System which can be tracked through the system based on predetermined escalation and notification rules designed according to the client’s needs. Velocity Audit is a proactive SLA compliance tool that is designed to record and resolve non-compliance, or potential non-compliances.

The features of Velocity Audit include:

• On-device signature field for third-party (client) ratification.

• Customisable question and answer structure.

• Ability to add notes and/or images per question.

• GPS location and time stamping as additional audit measures.

• Automatic SLA scorecard generation.


Share this article:
Share via emailShare via LinkedInPrint this page

Further reading:

Edwards Public Address & Voice Alarm System
October 2019 , Security Services & Risk Management, Products
Carrier has added the Public Address & Voice Alarm (PAVA) range to its fire product offerings.

ContinuitySA offers ISO 22301 Lead Implementer course
October 2019, ContinuitySA , Training & Education, Security Services & Risk Management
ContinuitySA is once again offer its five-day Certified ISO 22301 Lead Implementer course on 18-22 November 2019 at the company's Midrand facility.

Preparing your data for PoPI
September 2019 , IT infrastructure, Security Services & Risk Management
When it comes to protecting any information, the way data is secured across the value chain needs to be addressed.

A balanced, fair industry
October 2019 , Residential Estate (Industry), Security Services & Risk Management, Associations
PSiRA is focused on supporting the effective promotion and regulation of the private security industry.

SOAR an essential part for security operations
October 2019 , Editor's Choice, Cyber Security, Security Services & Risk Management
MJ Strydom, MD of cybersecurity specialist company DRS discusses the challenges around the security incident response lifecycle.

The importance of body-worn cameras in the workplace
October 2019 , CCTV, Surveillance & Remote Monitoring, News, Security Services & Risk Management
South Africans have far more agency over their security than they have realised in the past.

Increase in Business Email Compromise (BEC) attacks
October 2019 , Cyber Security, Security Services & Risk Management
A new Mimecast ESRA report finds millions of spam, tens of thousands of BEC or impersonation attacks, dangerous file types and malware attachments being delivered to users' inboxes.

Are you sure you wiped your hard drive properly?
October 2019 , Cyber Security, Security Services & Risk Management
Almost 60% of second-hand hard drives hold leftover data from previous owners, a study shows.

IoT secured with eSIM and Blockchain
October 2019 , News, Security Services & Risk Management
G+D Mobile Security secures IoT data streams for Lufthansa Industry Solutions with eSIM and Blockchain.

IT security is broken: six ways to help fix it
October 2019 , Cyber Security, Security Services & Risk Management
Despite a proliferation of investment, only a quarter of business leaders across Europe, Middle East and Africa are confident in their current cybersecurity.