classic | mobile
Follow us on:
Follow us on Facebook  Share via Twitter  Share via LinkedIn
 

Search...
Hi-Tech Security Solutions Business Directory
Residential Estate Security Handbook 2018


Velocity Audit
November 2018, Security Services & Risk Management

Excellerate Services has adopted an outcome-based service model which is underpinned by a Customer Experience (CXM) and SLA Management platform called Velocity Audit.

Velocity Audit is a smart device application which is loaded onto the mobile devices of our team leaders and managers. The system serves to focus our operations and business processes around the management of client’s needs and aids in maintaining expectations and desired outcomes. Supervisors and managers complete customised electronic checklists at predetermined locations and intervals. The results of these checklists are combined to generate a performance scorecard which is presented to the client at the end of every month. The scorecard serves to demonstrate service level achievements against expected outcomes.

Velocity Audit was developed on our Electronic Incident Management platform and integrates in real time with Velocity HR, our employee rostering and deployment management software. This means that inspections (such as uniform and equipment standards) can be undertaken against individual staff members, teams or sites.

Non-compliance with a predetermined standard will automatically generate an ‘Incident’ in the Electronic Incident Management System which can be tracked through the system based on predetermined escalation and notification rules designed according to the client’s needs. Velocity Audit is a proactive SLA compliance tool that is designed to record and resolve non-compliance, or potential non-compliances.

The features of Velocity Audit include:

• On-device signature field for third-party (client) ratification.

• Customisable question and answer structure.

• Ability to add notes and/or images per question.

• GPS location and time stamping as additional audit measures.

• Automatic SLA scorecard generation.


Credit(s)
  Share via Twitter   Share via LinkedIn      

Further reading:

  • Significant differences in ­perceptions on state of digital trust
    November 2018, CA Southern Africa, Access Control & Identity Management, Security Services & Risk Management
    Nearly half of businesses admit to selling customer data, despite claiming data ­protection as paramount; consumer behaviour shows strong correlation between loss of business and lack of digital trust.
  • Reliability a fundamental in visitor management
    November 2018, Powell Tronics, Access Control & Identity Management, Integrated Solutions, Security Services & Risk Management
    With the rapid evolution of biometric technology, there are many options available in the marketplace that promise varying levels of performance.
  • Optimal selection of CCTV operators
    November 2018, Leaderware, This Week's Editor's Pick, CCTV, Surveillance & Remote Monitoring, Security Services & Risk Management
    Technology is often seen as the primary factor in the success of CCTV surveillance control rooms, yet Dr Craig Donald has seen new control rooms with the most up-to-date technology fail.
  • The latest X-ray scanning solutions
    November 2018, Technews Publishing, Asset Management, EAS, RFID, Security Services & Risk Management
    Hi-Tech Security Solutions asked three suppliers of X-ray scanning equipment for some insights into the latest products and their safety.
  • Managing business continuity and disaster recovery
    November 2018, Technews Publishing, IT infrastructure, Security Services & Risk Management
    Organisations are increasingly reliant on their IT systems and data, but they are faced with risks in the form of anything from accidental data loss, to deliberate acts of sabotage.
  • Smart cities spend less
    November 2018, Axis Communications SA, Government and Parastatal (Industry), CCTV, Surveillance & Remote Monitoring, Security Services & Risk Management
    A proactive management model allows cities to work smarter and save money while offering better services and results to their citizens.
  • What about the service level agreement?
    November 2018, Vision Catcher, This Week's Editor's Pick, Security Services & Risk Management
    Niall Beazley discusses the importance of a reliable service level agreement (SLA) if you want to rest assured in the long-term efficacy of your security installation.
  • The need for resilience in national infrastructure
    November 2018, Government and Parastatal (Industry), Cyber Security, Security Services & Risk Management
    The industries and infrastructure on which so much of our daily lives depend are deep in the midst of mass digitisation.
  • Smart home security services
    November 2018, Fidelity Security Group, Security Services & Risk Management, Products
    SecureHome enables you to view the status of your home security, quickly arm or disarm your alarm system, and receive alerts using your smartphone.
  • Smart city spending to soar
    November 2018, Integrated Solutions, Security Services & Risk Management
    IDC forecasts annual technology spending by Middle East and Africa smart cities to total $2.7 billion by 2022, with Dubai and Riyadh leading the way.
  • Powering the Internet of Everything
    November 2018, Pinnacle Instruments SA, Integrated Solutions, Security Services & Risk Management
    Cities around the world have set their digital transformation sights on uplifting healthcare, education and delivering quality utility and transport services while also prioritising public safety.
  • Fidelity ADT does IoT
    November 2018, Fidelity ADT Security, News, Security Services & Risk Management
    Fidelity ADT chooses SqwidNet to offer Sigfox-enabled smart solutions to improve customer experience, efficiencies and explore new markets and services.

 
 
         
Contact:
Technews Publishing (Pty) Ltd
1st Floor, Stabilitas House
265 Kent Ave, Randburg, 2194
South Africa
Publications by Technews
Dataweek Electronics & Communications Technology
Electronic Buyers Guide (EBG)

Hi-Tech Security Solutions
Hi-Tech Security Business Directory (HSBD)

Motion Control in Southern Africa
Motion Control Buyers’ Guide (MCBG)

South African Instrumentation & Control
South African Instrumentation & Control Buyers’ Guide (IBG)
Other
Terms & conditions of use, including privacy policy
PAIA Manual
         
    Mobile | Classic

Copyright © Technews Publishing (Pty) Ltd. All rights reserved.