Vox launches visitor management solution

October 2018 Editor's Choice, Access Control & Identity Management, Products

Integrated cloud and telecommunications company, Vox, has launched a modular, cloud-based visitor management solution aimed at providing business and other organisations with a way to not only accurately keep track of people and vehicles entering their premises, but manage the collected information in a way that complies with upcoming privacy regulation.

Rudi Potgieter.
Rudi Potgieter.

“Vox Visitor Management provides customers with an electronic way to invite and track visitor movements into high traffic areas, including business parks and large residential estates,” says Rudi Potgieter, senior product manager at Vox. “It sits within our Guardian Eye stable, and forms part of our drive to take technical complexity away from customer premises so that they can better focus on their core business.”

As a hosted service, there is minimal hardware or data stored onsite. The tried and tested visitor log book with tear away slips at access control points are not compliant with the Protection of Personal Information (PoPI) Act, and migrating to a digital system will help customers in their efforts to become compliant before the regulation is enforced.

“We are going to market with a competitive subscription-based service; there is a hardware rental fee for the handheld devices and a licence fee that depends on whether the customer selects the ‘Visitor Management’ and ‘Visitor Management Pro’ version,” says Potgieter. “There are additional modules, such as SMS notifications, long-term information storage (beyond the two-month standard), and more, depending on customer requirements that can be added on.”

Enhancing safety and security

Guards at access control points are equipped with rugged terminals, which can be configured to enable closed user group VoIP calls and GSM-based failover service. “Depending on the customer’s requirements, we can extend the offering to add in Wi-Fi connectivity at the guardhouse and SIM cards for the devices,” adds Potgieter.

Having access to real-time information about the number of people that are on the premises, is especially helpful in adhering with safety, health, environment and quality guidelines; if there is need to carry out an evacuation, the responsible stakeholders can accurately ensure that everyone is accounted for.

A further safety benefit is that Visitor Management is linked to the SA Police’s Unicode database, which means that guards can be alerted to vehicles that are identified as having been involved in the commission of a crime.

Comprehensive visitor management

The Visitor Management provides the user with just a digital logbook, giving them a regulatory compliant way to keeping track of people and vehicles entering and exiting their premises, while the Visitor Management Pro provides a comprehensive offering to larger customers that need additional requirements taken into account, including workflows and notifications.

Through a web-based portal, users of the advanced version can invite visitors, with emails being automatically sent to the recipient. Apart from a computer-generated PIN or QR code that will be used to gain entry, emails can be customised to include a calendar invite attachment, maps and directions, and more. Hosts can be notified via email or SMS when their guests arrive and leave the premises.

The amount of information needed – beyond just the licence and registration disc – can also be set depending on the customer’s business requirements, and the visitor management system can be hardwired into a gate, such as Gate Guard, in which case the gate or boom will not open unless all the required data has been captured.

Depending on the customer’s standard operating procedure, additional parameters can be set, including how often a vehicle can enter and exit, or how long it can stay on the premises. If these are exceeded a notification is sent to the relevant persons, and it will then depend on whether the guard is authorised to make a decision, or if he/she has to alert their supervisor to the situation.

“From a security perspective, there is no single solution that can act as a silver bullet; everything we do in our Guardian range is built to be modular, with each added layer further improving security. While our products are interoperable – be it visitor management, automatic number plate recognition or surveillance – the benefit of choosing Vox across the stack means that customers have a more holistic approach to security and a single point of accountability,” concludes Potgieter.


Share this article:
Share via emailShare via LinkedInPrint this page

Further reading:

Key criteria in the selection of CCTV control room operators
Issue 5 2020, Leaderware , Editor's Choice
Some people are better at aspects of the job of CCTV operator than others, and some companies put in a lot more effort in choosing their operators than others.

Leaders in risk and security: As long as there are people, there will be risk
Issue 5 2020, iFacts, Technews Publishing , Editor's Choice
Jenny Reid is a self-made success, focusing on people, the risks they create and the potential they have.

XProtect available on AWS
Issue 5 2020, Milestone Systems, Technews Publishing , Editor's Choice
Milestone recently announced the availability of XProtect on Amazon Web Services. Hi-Tech Security Solutions asked Keven Marier for more information.

From data centre to edge, from one source
Issue 5 2020 , Editor's Choice
First Distribution (FD) is better known in South Africa as an ICT distributor with an enterprise focus. Its offerings in this regard range from client solutions through to hosted solutions, data centre ...

Paxton launches access and video management
Issue 5 2020, Paxton Access , Editor's Choice
Paxton’s next-generation access control and video management system, Paxton10, officially launched in South Africa on 2 July 2020. Paxton10 is the next step in complete security solutions and combines ...

The evolution of security in residential estates
Residential Estate Security Handbook 2020 , Editor's Choice, Integrated Solutions, Security Services & Risk Management
Two large estates discuss their security processes and the ever-expanding scope of responsibilities they need to fulfil.

The COVID test for estate business continuity planning
Residential Estate Security Handbook 2020, Technews Publishing , Editor's Choice
Many estates were caught unaware when the COVID-19 pandemic and subsequent lockdown hit. Helderberg Village was ready for the challenge.

Bang for your security buck(s)
Residential Estate Security Handbook 2020, Alwinco , Editor's Choice, Security Services & Risk Management
Hi-Tech Security Solutions asks how estates can maintain a good security posture in the time of the ever-shrinking budget.

Local or remote management
Residential Estate Security Handbook 2020, Xone Integrated Security, Vox Telecom, Fidelity ADT , Editor's Choice
Hi-Tech Security Solutions asked three companies well versed in offering control room services – either remote, local, or both – what’s happening in the estate monitoring and/or management market.

Residential Estate Security Conference 2020
Residential Estate Security Handbook 2020, Technews Publishing , Editor's Choice
Back in the old days when conferences that people attended in a single location were a thing, Hi-Tech Security Solutions held its Residential Estate Security Conference 2020 at the Durban Country Club.