First responder solution

September 2018 Security Services & Risk Management, Products & Solutions

Safety on the job is top priority for law enforcement and first responders. Teams in the security industry need technology that is dependable, secure, and provides real-time data. Geotab’s secure and sophisticated fleet management solutions offer insight, visibility, and actionable alerts. The latter transform operations and ensure driver and civilian safety.

Geotab has recently partnered with Signal Tower and Online Intelligence to create the First Responder Solution. Signal Tower is a high volume, hardware independent alarm monitoring and management system. Online Intelligence is a supplier of enterprise risk solutions across the African continent.

Previously, a customer would push their panic button, sending a signal to the control room. The control room would then have to radio all vehicles in order to locate and dispatch the nearest vehicle to the incident. The First Responder Solution enables control rooms to drag and drop addresses onto a map of vehicles, and automatically dispatch the nearest vehicle to the scene. The responder only needs to accept the allocated address.

The following factors are recorded: time alerted, time responded, time took to arrive, time spent at the customer, time departed and special notifications.

Control is further able to schedule responders to drive by clients which request this service, and provide reporting confirming the patrol. They are also able to schedule stand-down times for responders in specific locations at specific times.

Product features

• Auto-dispatch nearest patrol vehicle.

• Real-time tracking for accurate kilometres.

• Auto-arrival and departure at zone.

• Behaviour coaching – harsh braking, cornering and acceleration.

• Out of authorised zone and hour usage.

• Monitor patrol routes and fuel usage.

• Two way electronic communication (driver and control room).

• SLA Adherence.

• Monthly billing.

Geotab is also currently integrating with CASI, the new personalised security app that comes with the country’s first mobile panic button and country-wide coverage. Armed responders will be notified of nearby emergencies as well as be navigated to the location of the smartphone that has activated the panic. On arrival the completion will be validated with a unique code.

For more information, contact Geotab Africa, +27 11 564 5400, [email protected], www.geotabafrica.com





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